URGENT HIRING: Quality Assurance (QA) Manager
Location: Remote
Job Type: Full-Time, contractor, 40hrs/week - with option to work more
Salary: $10/hr, paid every Monday
About Us: We are a leading OnlyFans agency dedicated to providing top-tier service to our creators and their fans. Our team is dynamic, driven, and committed to excellence. We’re seeking a Quality Assurance (QA) Manager who will play a crucial role in maintaining the quality and consistency of our interactions.
Job Overview: The QA Manager will be responsible for supervising chatters, ensuring that our communication with fans is engaging, accurate, and on-brand. This role requires meticulous attention to detail, excellent communication skills, and the ability to manage multiple tasks simultaneously.
Key Responsibilities:
Chatter Supervision:
Greet chatters as they clock in and out, and manage communication during breaks. Ensure prompt response times by monitoring chatter activity throughout the day.
Conduct spot checks for grammar, tone, and voice consistency. Identify and report errors, providing corrections and feedback in the QA thread.
Pay special attention to new chatters, offering guidance and support as needed.
Quality Assurance:
Review DMs written by team members for grammatical accuracy.
Monitor message cadence and ensure it aligns with the schedule.
Conduct mid-month account reviews to assess progress toward monthly goals.
Chargeback Management:
Weekly review of chargebacks across all accounts.
Communicate with fans regarding chargebacks, adjusting tone to fit the model’s voice.
Block fans after addressing chargebacks and report the action taken.
Coverage Chatting:
Fill in during schedule gaps or when chatters are on break.
Qualifications:
Exceptional attention to detail, particularly in grammar and written communication.
Strong organizational and multitasking abilities.
Ability to work independently and manage time effectively in a remote environment.
Must have a desktop or laptop with stable internet connection.
Familiarity with the colloquial language and cultural references of Millennials and Gen Z.
Familiarity with OnlyFans or similar platforms is a plus but not required
How to Apply: Interested candidates should send their resume to alec@nofhotos.com - Please be prepared for a video interview call on Google Meet.
