Maintain and update software asset records including models discovery mappings and entitlements using ServiceNow SAM Pro to ensure data accuracy and completenessInvestigate and resolve unmatched or partially normalized software discovery entries to maintain system integrity and improve recognition accuracyConduct entitlement reconciliation by aligning license data with discovered installations to determine effective license positions for key software publishersReview reconciliation results and identify actions needed to address non-compliance or overutilization issuesSupport internal and external audits by preparing accurate documentation responding to inquiries and implementing corrective actions when neededGenerate regular and ad hoc reports providing insights on software usage compliance risks and optimization opportunitiesContribute to the expansion of SAM capabilities by supporting new license types as additional features and integrations are rolled outCollaborate with IT procurement security and infrastructure teams to ensure software deployments align with contractual entitlements and corporate standardsManually upload or configure entitlement data and troubleshoot errors to ensure accurate representation within SAM ProNormalize and manage discovery data and software models to enhance recognition and tracking across multiple platformsAssist in developing discovery maps license metrics and other configurations necessary for accurate software identification and reconciliationCommunicate findings clearly and professionally to stakeholders including IT leadership procurement and compliance teamsOperate independently while also contributing to team initiatives aimed at improving software asset lifecycle processes and governanceFoster cross-functional collaboration to strengthen SAM practices and promote a culture of software compliance and accountability
