Delivery Manager Kernersville, WV Contract to Hire
Job Description:
Train, Lead and Mentor project teams to ensure that the technical requirements are met for User Account Management, testing, system transitions and development of Standard Operating Procedures (SOPs).
Required Skills:
Associate's Degree (Business, Engineering or similar) or higher
A minimum 10 years of call center management experience (may be substituted in lieu of a degree.
7 years direct experience in an application service support desk environment
Hands on experience in Microsoft operating systems, project management, Access Management, metrics analysis
Train computer technicians/analysts
7 years' experience with PBX systems, Automatic Call Distribution systems and other support desk technologies
Background in Information Technology/Service Management frameworks and methodologies (ITIL, CMM, ISO, HDI and AGILE).
Bonus Soft Skills:
Privileged User Management Program (PUMP), Windows, Networks, BMC Remedy, BMC Smart Reporting and ORACLE.
Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results. In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at - www.consultnet.com
