Delivery Manager Kernersville, WV Contract to Hire
Train, Lead and Mentor project teams to ensure that the technical requirements are met for User Account Management, testing, system transitions and development of Standard Operating Procedures (SOPs).
Associate's Degree (Business, Engineering or similar) or higher
A minimum 10 years of call center management experience (may be substituted in lieu of a degree.
7 years direct experience in an application service support desk environment
Hands on experience in Microsoft operating systems, project management, Access Management, metrics analysis
Train computer technicians/analysts
7 years' experience with PBX systems, Automatic Call Distribution systems and other support desk technologies
Background in Information Technology/Service Management frameworks and methodologies (ITIL, CMM, ISO, HDI and AGILE).
Bonus Soft Skills:
Privileged User Management Program (PUMP), Windows, Networks, BMC Remedy, BMC Smart Reporting and ORACLE.
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