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Apex Systems is seeking a Customer Service Representative who is hardworking, dependable, and has some administrative experience. This is an excellent entry level opportunity to get your career started! If interested, please submit your most up to date Word resume with your contact information!
Client: United BioSource LLC
Position: Customer Service/Data Entry Associate II
Pay Rate: $13/hr
Location: 200 Pinecrest Plaze Morgantown, WV 26505
Contract Length: 6+ month contract to hire, with room for upward advancement for trainers, team leads, supervisors, etc.
Hours: Typically 8 a.m. 5 p.m., with some specific shifts for 9 a.m. 6 p.m. and 11 a.m. 8 p.m.
Training Hours: 8 a.m. 5 p.m.
Job Duties:
Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific UBC program, as applicable.
Provide consistent customer service support to all stakeholders for the assigned program/s.
Working knowledge of program guidelines, medication, or disease being referenced in call scripts.
Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received.
Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines.
Identify, report, and document safety events, product complaints, and/or medical information requests according to the program guidelines.
Apply corrections and/or updates in the secured program application/s and appropriate documents that have been identified through data verification or follow-up calls.
Escalate potential concerns or issues that require managements immediate attention and provide a summary with appropriate detail to his/her direct supervisor.
Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures.
When applicable, may assist in the process to recruit or initiate sites and coordinate launch activities.
Ensure all assigned project tasks are completed.
Requirements:
High School Graduate; some college preferred
Customer service experience, preferred
2-3 years of relevant experience
Proficiency with personal computers including Microsoft Office
Ability to work a flexible schedule that could include 24/7 on call coverage shift
