Are you a customer service enthusiast with a passion for events and a flair for management? We have the perfect opportunity for you! Join our prestigious private school as a Hospitality Manager and be a key player in delivering exceptional experiences at Harlaxton. If you're ready to lead, inspire, and create unforgettable events, keep reading!What You'll Be Doing:Team Dynamo:Lead by example, stepping in wherever needed to support your team.Manage communications with the catering team, service and event delivery, and theme days, representing Holroyd Howe’s high standards.Event Maestro:Oversee events of all kinds, managing the front of house team, team deployment, and training to maintain our exceptional standards.Ensure client service is always a top priority, acting as the go-to person for shift handovers and providing stellar service.Operational Guru:Maintain a professional approach at all times, managing stocks, ordering, finances, and POS systems related to events.Stay updated on food and industry trends, incorporating new service styles and concepts into our offerings.Training:Assess employee performance, identify training needs, and ensure training aligns with company policies.Deliver monthly training with team membersPerformance & Development:Conduct job chats and performance reviews, maintaining development plans.Hold regular team meetings to communicate important information, standards, and improve team cohesion.Health & Safety:Ensure all employees are aware of and adhere to Health and Safety policies.Provide regular Health, Hygiene, and Safety training.Motivation & Support:Empower, support, and encourage your team, maintaining an open-door policy.Lead team briefings before each service, ensuring company processes are achieved at all times.Customer Focus:Work closely with the team, and management.Ensure customers receive prompt and efficient service, consistently exceeding their expectations.Visibility & Approachability:Be visible during service periods, approachable, and proactive in fulfilling customer needs.Maintain clean and fully stocked service areas.Event Service:Lead front of house service, in dining rooms, and events.Coordination & Documentation:Liaise with the hospitality manager to ensure top-notch service throughout the day.Ensure clients and goods are checked in and out with correct documentation and complete full closure of events.People Management:Team Culture:Treat and lead your team members as you would expect to be treated.Ensure company policies are adhered to and carry out kitchen/service duties as needed.Health & Safety, Food Safety, & Environment:Complete all monitoring forms, books and allergy documentation meticulouslyTraining & Compliance:Attend required training courses and follow cleaning schedules rigorously.Ensure all health and safety policies are observed and adhered to.
