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As a Technical Support Engineer, you will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.What you will do:Research, reproduce, troubleshoot, and solve highly challenging technical issuesProvide thoughtful direction and support for technical inquiriesEnsure that customer issues are resolved as expediently as possibleDiagnose and reproduce customer reported issues and log JIRA ticketsParticipate in on-call rotation for after-hours, holiday, weekend support coverageCreate code samples, tutorials, and articles for the DataStax Knowledge BaseCollaborate and contribute to Support Team infrastructure tools and processesYour experience should include:Strong English skills are a MUSTSupporting large enterprise customers in a customer-facing support roleExperience with supporting a Software as a Service Cloud productExperience with Grafana, Prometheus, Splunk, Datadog and other monitoring solutionsExperience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentalsExperience with pub-sub, messaging and streaming solutions like Pulsar, KafkaExperience using APIs and understanding app development lifecycle with a language or framework based on Java, Python or Go would be preferredExperience/certifications with AWS/GCP/Azure deployments and associated cloud based monitoring tools would be preferredExcellent verbal and written communication skillsLifetime learner, self-motivated with ability to multi-task during high pressure situationsNice to have:Supporting Apache Cassandra environments or other relational and/or alternative database technologies is a plusUnderstanding of Java, Python, Go and/or another language (Troubleshooting skills)Experience with escalation management and customer success or premium supportExperience working in a fast-moving high-pressure environmentNot sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.#LI-Remote$105,000.00-$158,000.00
