To attend to all cash and forex-related matters (e.g. walk-in customers, ATMs), forming an accurate assessment and understanding of customer demand in order to act on it in a manner that consistently delivers excellent client experience and meets all laid down requirements.Key Responsibilities:Deliver efficient and accurate service in all cash and foreign exchange transactions, ensuring compliance with bank policies and regulatory requirements.Manage and reconcile branch and ATM cash holdings, including replenishment, troubleshooting and adherence to South African Reserve Bank guidelines.Identify customer needs, provide tailored forex solutions, and escalate transactions exceeding prescribed limits where required.Maintain accurate transaction records, reports and documentation, while actively contributing to risk management and compliance with AML and KYC protocols.
