Denodo is always looking for technically oriented and passionate people to join our Services Engineering team. We want a professional who will join our team as we actively consult, train and troubleshoot so as to enhance our clients’ journey around Data Virtualization.
Your mission: to help customers achieve and maintain success through accelerated adoption and productive use of Denodo solutions.
As a Support Manager, you will successfully employ a combination of technical expertise and customer facing skills to monitor and manage the team-activities with respect to troubleshooting and issue resolution. You will be the point of contact for support escalations with other Denodo teams including Product Development, Sales, Partner Channel, and Customer Success. Our client’s rely on data in their daily operations. You will be called upon to creatively manage our customers expectations in the issue resolution process with the end goal of ensuring they are successful in their data processing endeavors utilizing our products. In this role, you will ensure Denodo’s customers receive outstanding support and all their needs are met.Duties & Responsibilities
Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law.