Service Manager
Qualified applicants are invited to apply online, submit a cover letter and any other supporting documentation at: https://wheelandsprocket.com/to/apply
Wheel & Sprocket is a growing, nationally-recognized specialty bicycle retailer with ten brick-and-mortar locations and an e-commerce operation. The Service Manager owns and drives all facets in the service department including managing work order queue to maintain 48-turnaround, supervising service writing and technician staff, handling warranties, and overseeing the service advising and production technician roles.
Job Description
Technical responsibilities
Write accurate work orders based on immediate evaluation to recommend maintenance and repairs as necessary focusing on long-term safety and performance.
Manage the queue of work orders to ensure 48-hour turnaround
Be able to perform most, if not all, levels of bicycle repair
Perform minor tasks on the spot whenever possible
Handle warranties on defective parts with manufacturers directly
Manage staffing levels based on daily workload
Manage shop supplies and tools
Handle customer complaints and instill a win/win philosophy throughout the department
Coach and advise other staff on mechanical, procedural or personal areas of development
Conduct staff and customer training sessions
Maintain high degree of organization and cleanliness
Easily operate common computer functions including email, documents, websites, etc.
Perform cycle counts and manage service inventory
Work cross-functionally with General Manager on identifying areas to improve the overall customer experience
Interpret productivity, sales, and scheduling reports and take appropriate action
Maintains current knowledge of sales and industry trends
Personal responsibilities
Hearing feedback well and making necessary changes
Giving feedback directly and in a candid, honest and effective manner
Effectively serve customers, colleagues and other stakeholders
Be dedicated to continuous improvement of own work and of the business
Have strong work ethic
Have positive attitude and strong sense of integrity
Take responsibility for own career and solving own problems
Other Notes
This position is based at an individual store location, but requires the willingness to travel to other locations or off-site events several times per year. This is a full-time position offering many benefits including health insurance, 401k program, product discounts, bike-commuter credits and other fringe benefits. Compensation based on experience and qualifications.
Qualified applicants are invited to apply online, submit a cover letter and any other supporting documentation at: https://wheelandsprocket.com/to/apply
