Coordinator-Customer Service II

Coordinator-Customer Service II

07 Oct 2024
Wisconsin, Madison, 53701 Madison USA

Coordinator-Customer Service II

Summary The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.Performs daily and monthly close out procedures for internal controls and cash balancing.Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.Seeks help from appropriate sources when needed.Complies with all organizational policies regarding ethical business practices.As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.Schedules appointments, gathers demographic and insurance information and enters into the practice management system.Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.Completes assigned goals.Requirements, Preferences and Experience Minimum: One (1) year of experience in a physician practice or clinic.Preferred: Collegiate or medical trade completion. Associates DegreeMinimum Training: Current knowledge of medical terminology.Special Skills Minimum - Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.About Baptist Memorial Health Care At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.At Baptist, We Offer:

Competitive salaries

Paid vacation/time off

Continuing education opportunities

Generous retirement plan

Health insurance, including dental and vision

Sick leave

Service awards

Free parking

Short-term disability

Life insurance

Health care and dependent care spending accounts

Education assistance/continuing education

Employee referral program

Job Summary: Position: 20012 - Coordinator-Customer Service IIFacility: BMG - Madison CampusDepartment: BMG Orthopedic ClinicCategory: Administrative Non Clinical SupportType: Non ClinicalWork Type: Full TimeWork Schedule: DaysLocation: US:MS:MadisonLocated in the Jackson, MS metro area REQNUMBER: 25369

Related jobs

  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

  • SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (\"CSC\") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS  Live and exemplify the Five Principles of Mars, Inc. within self and team.  Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.  Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.  Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet\'s health.  Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.  Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian\'s instructions, selling retail products and scheduling future appointments.  Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.  Conduct administrative functions as necessary.  Other job duties as assigned. THE FIVE PRINCIPLES  Quality – The consumer is our boss, quality is our work and value for money is our goal.  Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.  Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.  Efficiency – We use resources to the full, waste nothing and do only what we can do best.  Freedom – We need freedom to shape our future; we need profit to remain free.

  • LOCATION: Hybrid – 8 days a month in the office. (see locations posted on the requisition)

  • Job DescriptionAssists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

  • Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

  • Technical Customer Service Account Manager Lead

Job Details

Jocancy Online Job Portal by jobSearchi.