Working Draft is looking for an enthusiastic team-player to lead our front-of-house team and create and execute community-oriented events to fill the taproom.
This is a full-time salaried position (40-45 hours per week). Night, weekend, and partial holiday availability is required. This position reports to the General Manager and is the “department head” for the front of house.
Role Priorities and Responsibilities
Show initiative and work both independently and collaboratively
Have a finger on the pulse of all-things WDBC
Keep current with industry insights and economics, and evaluate and learn from similar businesses
Maintain sobriety while working
Design, plan, and execute four marquee events per year
Plan and execute approximately 25 unique on-premise events throughout the year
Maintain and grow current recurring on-premise events
Design, plan, and execute off-premise events that are high return: revenue generating and/or brand visibility
Create, utilize, and/or update current template(s) / checklist(s) / Standard Operating Procedures (SOPs) to facilitate in the planning, execution, and delegation of different types of event-related tasks
Work with customers and community groups to encourage the use of the taproom as a community space (for example, by coordinating table and taproom reservations)
Work with Management to maintain consistent food coverage in the taproom
Work with food vendors to ensure food service runs smoothly and effectively
Assist in debriefing of executed events, including investigating relevant data, customer impressions, and staff feedback
Assist in setting, tracking, and maintaining budgets and ROIs
Actively participate and contribute to leadership meetings and peripheral conversations
Create and maintain work schedule for front of house staff
Create, improve, and maintain Front of House SOPs
Work with staff to ensure that daily SOPs are completed correctly and timely
Help train new bartenders
Work with shift leads and bartenders to ensure company policies are followed
Order and manage inventories of cleaning supplies and chemicals, dry goods, snacks, and non-alcoholic beverages
Organize and maintain taproom game collection, glassware, and merchandise
Ensure proper taproom ‘vibe’ (lighting, music choice and volume, etc.) for optimal customer experience
Ensure menus are updated and accurate for service
Work with Production to update keg and can inventory on a weekly basis
Work with Production to order guest taps to ensure a full and varied tap list
Work with Production to reserve proper amounts of WDBC-produced kegs and cans to fill taproom needs
Work with cleaning crews to ensure proper sanitation
Work with facility lead to ensure repairs / maintenance / updates to WDBC are identified and completed promptly
When necessary, bartend and provide top-notch customer service
Perform other tasks as assigned
Skills & Requirements
Previous event management experience
Previous experience bartending and managing bar staff
Ability to acquire City of Madison Operators Permit
Ability to communicate effectively, both verbally and in writing
Ability to maneuver full cases of beer and place full kegs for tapping
Experience with Google Suite and Point of Sale systems (Square preferred)
Schedule
Full-time, with weekend and holiday hours required
Employee Status
Salary exempt
