Role Overview: As a Senior Services Project Manager in our Services Team, you will lead the delivery and implementation of the Cornerstone OnDemand suite of products. You will work with some of the world’s top organizations across a broad range of industries including federal/government/public sector, manufacturing, financial services, and healthcare. You will collaborate closely with cross-functional teams, clients, and stakeholders to deliver projects on time, within scope, and to the highest quality standards.In This Role You Will:
Manage multiple end-to-end complex implementations of Cornerstone software solutions for clients, often with multiple sub-projects or workstreams, ensuring alignment with project goals and timelines.
Develop and manage project portfolios.
Establish and keep strong customer relationships at senior levels. Create and keep a stakeholder map in the customer engagement process.
Work closely with clients to gather requirements, define project scope, and develop detailed project plans.
Collaborate with internal teams, including technical consultants, product specialists, and support teams, to ensure seamless project execution.
Manage project risks and issues, and proactively find solutions to overcome challenges.
Implement advanced risk management strategies and give guidance on risk assessments.
Give regular project updates to clients and internal stakeholders, ensuring clear communication and transparency throughout the implementation process.
Monitor project progress, track milestones, and manage project budgets ensuring projects are delivered on-time, within scope and budget.
Book and use resources to ensure successful project completion.
Perform regular project reviews to evaluate project effectiveness and find areas for improvement. Escalate to management promptly when needed, to garner more support.
Contribute to continuous process improvement initiatives by finding gaps in process and recommending solutions.
Conduct post Go Live project reviews and document lessons learned.
Work on internal projects to improve operational efficiency.
Drive strategic alignment of projects with organizational goals.
Lead high-impact, cross-functional initiatives.
Mentor and coach junior and mid-level project managers, offering support, knowledge sharing, and best practices.
Request and take part in the Sales to Services Handover Meeting.
Facilitate and chair the Services to CSM/Support Handover Meeting.
You’ve Got What It Takes If You Have:
Bachelor's degree in Business, Information Technology, or a related field.
Proven experience (5-7 years) in project management and software implementation, preferably with Cornerstone OnDemand or similar HCM platforms.
PMP (Project Management Professional), PMI-ACP, or similar project management certification
Solid understanding of project management methodologies and best practices.
Excellent communication (written and oral), interpersonal, and negotiation skills.
Strong leadership and team management abilities.
Ability to thrive in a fast-paced, dynamic environment.
Problem-solving mindset with the ability to navigate complex challenges.
Detail-oriented approach to project planning, execution, and documentation.
High Proficiency in project management tools and software (MS Project).
Willingness to travel to client sites as needed.
Extra Dose of Awesome If You Have:
Strong understanding of HR processes and talent management practices.
Experience with Salesforce (SFDC)
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
