Job Description:Looking for a company that values your potential? A job with AT&T as a Technical Support Representative II can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. Our Technical Support Representative II positions conduct U-verse Services analysis and troubleshooting with customers via telephone.What your day to day will look like:
Communicates with customers using in-depth interview to solve U-verse service issues
Process trouble reports using mechanized systems
Coordinates the clearance/correction of trouble for IPTV, High Speed Internet Access, and VoIP services
Assists technicians with troubleshooting as required
Multi-tasking between different systems
Communicates with other departments and customers regarding disposition and status of trouble
Ability to lift and/or exert force up to 10 pounds
Conducts analysis and troubleshooting via telephone for customer services
Works with outside vendors and affiliated groups to trouble shoot and restore customer's U-verse service
Typing for prolonged periods of time
Sells appropriate items during contacts with customers
Positions AT&T as the premier provider of choice
Performs all other duties comparable to the above as assigned
Follows established safety practices and procedures.
What we are looking for:
Must be willing to work days, evenings or night tours; overtime, weekends, holidays and split shifts as required.
Knowledge of Internet, email protocols, DNS, LAN/WAN Expertise
Understanding of Internet Networking
Knowledge of router configuration, (e.g. Netopia Efficient)
Strong verbal and written communication skills are required
Excellent Customer Service skills
What you can look forward to:AT&T offers a competitive salary, company provided benefits, formal paid classroom and on-the-job training. Our Technical Support Representative II earn between $17.37- $32.51 up to $88,426. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you are ready to take the lead as the voice of AT&T, we’d love to hear from you!Your future is calling. Apply today!Weekly Hours:40Time Type:RegularLocation:Milwaukee, WisconsinWith our amazing wage opportunities, our average starting earnings per week begin at$0It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local lawsWe expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
