We are seeking a highly motivated and experienced Customer Experience Supervisor to join our team in Plover, WI.As a Customer Service Supervisor, you will be accountable for management activities directed at work teams responsible for the completion of customer service tasks for medical kitting. They will be tasked with recommending measures to improve methods, performance, and quality of products or services and suggests changes to the working conditions to increase efficiency and safety. Provides leadership, vision, and direction to the Customer Service team.Facilitates short and long-range workload planning by effective staffing and resource allocation.Conducts resource analysis to determine staffing levels and communicates results to General Manager.Provides leadership to develop better methods, improved quality, customer loyalty, high productivity, and lower operating costs.Works with the General Manager and cross-functional team to execute tactical customer service plans regarding service distinctiveness, customer loyalty, and sales.Maintains visibility within the Customer Service area by performing regular quality assurance gauging and feedback sessions with all Customer Service Representatives.Resolves complex customer problems.Reviews, monitors, and recommends improvements to Customer Service processes and procedures.Enforces company policies, customer process requirements and procedures through the Customer Service team.Communicates executes and monitors tactical customer plans to ensure customer satisfaction and that segment goal are met.Develops or participates in the preparation of annual budgets and holds others accountable for attaining the budget goals.Plans, assign, and reviews work of staff to ensure that group objectives are met.Hires, trains, develops, and manages staff to ensure that a qualified staff exists to meet group objectives.Performs other related duties and participates in special projects as assigned.Strict adherence and support provided to the Customer Service team related to ISO 1345 requirements and customer specific requirements.
