JOB REQUIREMENTS: About Us: Panacea Smart Solutions is a leading Managed
Services company dedicated to providing innovative solutions that
streamline and optimize healthcare practices. With a commitment to
excellence and a team of skilled professionals, we empower healthcare
providers to enhance their Practice's performance while delivering
high-quality patient care. We are seeking a dynamic Virtual medical
Assistant to join our team. Position Overview: We are seeking a highly
skilled and qualified Virtual Medical Assistant to join our team. As the
VMA, you will play a critical role in managing Patient calls of our
client's healthcare facility. Your primary responsibility will be to
triage Omni-Channel (email, SMS message, online chat, phone calls)
communications, determine where the information should be forwarded to
and to log the information correctly. This is a remote full-time
position that requires a detail orientated, positive and empathetic
communicator, patient person with outstanding listening skills, and with
the ability to multi-task efficiently. Duties and Responsibilities:
Responsibilities: 1. Ability to take ownership of each piece of
communication presented to assure it is resolved to complete
satisfaction of the patient and medical staff. 2. Accurately triage each
call / appointment request to determine if you can respond to it,
request refill authorizations form providers, review lab results as
required and answer patient questions, schedule a requested or required
service or; if it needs to be shared with others and then send it to the
appropriate member of that patient's care team. 3. Easily retrieve,
capture, and maintain information in a "real-time" manner within the
environment of the healthcare database. 4. Maintain complete follow-up
documentation on all communications and tasks to ensure that it
continues to focus on providing every detail of patient care. 5. Follow
up with patients through the mode of communication preferred by each
patient. 6. Create new customer files capturing all aspects of the
patient's previous and current health data, doctor care, insurance, and
general demographics. 7. Seek and consider feedback from patients,
providers, and leadership to provide and maintain a high level of care.
8. Exercise critical thinking to quickly prioritize and reprioritize
tasks. 9. Collaborate with On-site staff and medical Providers in a way
that supports and focuses as a team for the patient. This will include
provider referral management, schedule management, medication refill
requests, ect 10. Present exceptional English communication skills,
both verbal and written, to effectively interact with the patient and
all internal partners. 11. Compliance with all HIPPA regulations at all
times when pertaining to confidential health information.
Qualifications: 1. Experience in the healthcare field as an MA of over 3
years required. Experience with Urgent Care, Nephrology, Primary Care,
Vein Care and Managed Weight Loss preferred. Strong working knowledge of
proper medical terminology and anatomy. 2. Overall computer skills and a
strong background in the use of Tebra / Kareo EHR, or other similar
Electronic Healthcare Management software. 3. Experience in all methods
of communication, such as chats, SMS, phone, email, etc. as they are
heavily used. 4. Strong working knowledge of all healthcare compliance
regulations, such as HIPAA, and then the ability to adhere to these
regulations. 5. Sharp attention to details in all verbal and written
communications. 6. Exceptional English verbal and written communication
skills, Spanish is a plus. 7. Must pass background check. Panacea Smart
Solutions is an equal opportunity employer. We encourage applications
from candidates of all backgrounds and experiences. Industry: Medical
Services / Patient Services Benefits: Dental insurance Health insurance
Paid time off Paid Holidays Vision insurance Job ype: Full-time / In
Person Pay: $15.00 - $20.00 per hour Expected hours: 40 per week / Day
shift Medical Specialty: Orthopedics Primary Care Urgent Care Answer
telephones and direct calls to appropriate staff. Schedule and confirm
patient diagnostic appointments, surgeries, or medical consultations.
Transmit correspondence or medical records by mail, e-mail, or fax.
Maintain medical records, technical library, or correspondence files.
Receive and route messages or documents, such as laboratory results, to
appropriate staff. Interview patients to complete documents, case
histories, or forms, such as intake or insurance forms. Operate office
equipment, such as voice mail messaging systems, and use word
processing, spreadsheet, or other software applications to prepare
reports, invoices, financial statements, letters, case histories, or
medical records. Perform various clerical or administrative functions,
such as ordering and maintaining an inventory of supplies. Compile and
record medical charts, reports, or correspondence, using typewriter or
personal computer. Schedule tests or procedures for patients, such as
lab work or x-rays, based on physician orders. Arrange hospital
admissions for patients. Prepare correspondence or assist physicians or
medical scientists with preparation of reports, speeches, articles, or
conference proceedings. OTHER EXPERIENCE AND
QUALIFICATIONS: 1. Experience in the healthcare field as an MA of over 3
years or as a Medical Office Receptionist / Care Coordinator required.
Experience with Urgent Care, Nephrology, Primary Care, Vein Care and
Managed Weight Loss preferred. Strong working knowledge of proper
medical terminology and anatomy. 2. Overall computer skills and a strong
background in the use of Tebra / Kareo EHR, or other similar Electronic
Healthcare Management software. 3. Experience in all methods of
communication, such as chats, SMS, phone, email, etc. as they are
heavily used. 4. Strong working knowledge of all healthcare compliance
regulations, such as HIPAA, and then the ability to adhere to these
regulations. 5. Sharp attention to details in all verbal and written
communications. 6. Exceptional English verbal and written communication
skills, Spanish is a plus. 7. Must pass background check.
APPLICATION INSTRUCTIONS: E-Mail a Rsum: jamie@panaceasolutionsllc.com
