Wisconsin Veterinary Referral Centerin Waukesha, WI is hiring a full-time Client Care Specialist to join our Client Care team onthird shift (10pm - 7am).WVRC believes that all veterinarians, pets and pet owners deserve exceptionalexperiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other.Benefits of Working at WVRC:
Competitive compensation which is based on skill level. $16-20/hr with a 20% shift differential/increase for thirdshift!
Generous benefit packages which include: - Employer Paid Benefit Options - Medical - Dental - Vision - HSA & Flexible Spending Plan Options - Paid Time Off (3 weeks upon hire) - 401k - Retirement Savings Plan - Uniform Allowance - Veterinary Service Benefits - CE Allowance - Company Paid Life Insurance - Short & Long- Term Disability Options
Onsite Veterinary Social Worker available to employees & clients
Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career
Referral Bonuses
Being a part of a team of elite professionals who prioritize the needs of their patients
Responsibilities of a Client Service Representative:
Welcome our clients in a friendly, helpful, and compassionate manner
Prepare and review documents and medical records accurately and completely
Educate and advise clients regarding WVRC services and practices
Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
Process invoices and payments accurately
Update and maintain client/pet records and files in accordance with hospital legal requirements
Assist with other administrative duties such as scanning, faxing, emailing, for example
Support team to reach common goals
Ability to recognize and seek guidance in all client-related cases where protocol does not apply
Third Shift Client Care Specialist hours - 10pm-7am& will include every other weekend and a holiday rotation
About You:
Excellent interpersonal skills and able to develop and maintain positive working relationships with others
Have a fundamental knowledge of windows based computer programs
Proven effective communication and the ability to multitask and prioritize
Willing and able to provide exceptional customer service
A motivated and dedicated individual who is self- motivated to provide exceptional service
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. IND2
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