JOB REQUIREMENTS: Linetec Summary of Position: Provide direct
communication between the customer and Linetec operations to manage job
scheduling, metal finishing and packaging requirements, delivery and
pricing, and customer service/issue resolution. Essential Duties:
Initial order intake processing - gather customer specifications within
4 hours of purchase order receipt to prepare the order for order entry
staff. Coordinate production schedule priorities, expedite requests, and
manage order changes with production operations, including accurate and
timely date management on orders Resolve discrepancies (damage material,
counts, etc.) by physical inspection and communication with production
departments. Exercise discretion on applying credits to customers.
Proactively follow up with customers on all open issues (goal = within 2
hours). Monitor orders and procedures for compliance with
customer-specific service agreements. Reconcile incoming arrival bill of
ladings with previously entered receiving paperwork. Attend daily
production meetings to provide information on scheduling activities and
upcoming customer issues. Provide regular order status updates to
customers as appropriate Work with production and scheduling to
communicate accurate ship dates to customers when orders become past
due. Assist order entry and collections personnel with order questions
Monitor on-time arrival and shipment of orders, taking action to resolve
conflicts that jeopardize shipment timing Assist in contacting customers
to collect on any past due invoices Maintain Enterprise Resource
Planning system requirements for order scheduling Research and confirm
customer concerns before issuing credits Provide training support and
best practice ideas to team, especially for new team members. Apply Lean
principles in own work performance and drive Lean applications in
company operations Qualifications and Requirements: Minimum of 2-4 years
Customer Service experience, preferably in a manufacturing or
distribution operation Post high school education required, bachelor's
degree in a related field preferred. Superior interpersonal
communication skills (verbal and written) Team player, willing to cross
train and take on new assignments Strong customer and operations focus.
Ability to anticipate internal and external customers' needs prior to a
request Ability to plan and manage multiple projects and deal with
complex orders and customer requests Ability to read customer supplied
die prints Computer proficiency - Word, Excel, Outlook, ERP/MRP Ability
to work on improvement projects that benefit a customer or Linetec
Accurate attention to detail Job Specific Physical Requirements/Work
Environment: Usual office working conditions with occasional (5%)
exposure to the production environment (heat, operating machinery and
noise). Office duties require sitting For full info follow
application link. APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/019D7C3512FE43F2
