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Description The ideal candidate for this role will excel at explaining intricate technical information to the non-technical user. This job is for driven individuals who are most productive in an active and positive environment. If that's you, Robert Half has an IT Technician role with a company that may be the position for you. We encourage motivated candidates with effective problem-solving abilities to apply. This role is permanent in nature and is located in the Auburn, New York, area.What you get to do every single day
Develop records of daily data communication transactions, issues and remedial actions taken or installation activities
Offer computer desktop support in accordance with established policies and procedures
Coordinate hardware repairs with the appropriate vendors
Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals
Resolve computer problems, and give guidance on appropriate action/solutions
Communicate regularly and effectively with ticket submitters
Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Requirements
Proficiency in Ticketing System
Desktop support or related experience
Ability to quickly write reports, business correspondence, user instructions, and procedure manuals
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .
