Field Service Engineer

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Field Service Engineer

02 Feb 2024
Alabama, Birmingham, 35275 Birmingham USA
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Field Service Engineer

Vacancy expired!

Are you excited about the electric vehicle movement? Do you want a chance to influence and innovate in the automotive industry? Here is an opportunity for you to interact with multiple automotive companies and help drive growth. Do you want to join a great team? Expect a great place to work and know you are valued!

We have an unparalleled reputation in our industry and one that has consistently increased our customer base year after year because of superior problem-solving skills, sales, and service. We work directly with manufacturers, using state-of-the-art technology to bring product lines to the market.

What you will be able to do

Responsible for responding to scheduled and emergency field repair of Henrob Self-Pierce Riveting, SCA Dispensing, K-Flow Flow Drill systems, and Machine Vision systems and providing support to optimize the productivity and quality of companies systems.

Main tasks and objectives

  • Inspect and evaluate customer field issues on-site at the customer location or by phone or e-mail

  • Troubleshoot customer systems to ensure that they are operating at the desired quality and productivity

  • Engage others in the organization to drive 100% of field issues to completion

  • Generate detailed service reports for customers and update them in the database

  • Inspect warranty claims from customers and gather the data required to validate a warranty claim

  • Train customers in the correct and effective use of company IAS systems and software

  • Train other company personnel in the repair of equipment

  • Must be able to lift and carry up to 40 pounds

  • 70% travel locally, 30% nationally

  • This is a full-time position with a relatively consistent work schedule. Must have the flexibility to work early, late, occasionally, or on weekends as the workload requires

Critical Competencies

  • Demonstrate Efficiency

  • Follow instruction and procedure

  • Applying expertise and technology

  • Communicate Effectively

  • Drive better customer satisfaction

Our preferred requirements - Training/special Knowledge

  • Minimum 2 years of experience with troubleshooting/ resolving field equipment issues

  • Strong blueprint and technical reading skills required

  • Able to operate effectively and efficiently with minimal supervision

  • PC and MS Office proficiency

  • Ability to communicate technical concepts effectively in writing

  • Self-motivated and driven to achieve targets

We do not hire “Regressive Thinkers.” We hire Innovative Thinkers. You:

  • Have deep expertise in your craft

  • Are you comfortable working in relatively balanced and dynamic teams

  • Are passionate to work on ambiguous and complex future challenges

  • Have a collaborative and empathetic mindset to solve problems with teams across IAS

What can you expect from us?

  • An inviting, family-like atmosphere

  • Ample opportunities for professional development

  • New challenges and opportunities to learn every day

  • Outstanding company benefits

  • Comprehensive onboarding and training program

  • A rewarding, forward-thinking company culture with excellent company benefits

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Job Details

  • ID
    JC32142288
  • State
    Alabama
  • City
    Birmingham
  • Job type
    Full Time
  • Salary
    TBD
  • Hiring Company
    Gables Search Group
  • Date
    2022-01-19
  • Deadline
    2022-03-20
  • Category
    Et cetera
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