Infrastructure Engineer

Infrastructure Engineer

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Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Infrastructure Engineer within PNC's Enterprise Technology & Security (ET&S) organization, you will be based in Birmingham, PA or Pittsburgh, PA or Anywhere PNC has Footprint.

Job Description:

The roles of Infrastructure Engineer include responsibility for designing, building, deploying, and maintaining IT infrastructure, while leveraging the latest technologies. An IT infrastructure engineer ensures all the IT systems that support businesses operations of any size to function optimally and efficiently. Additional responsibilities include, upgrading and improving operating environments, creating remediation plans, implementation strategies, and providing support. A successful infrastructure engineer should have good communication and collaboration skills, excellent analytical, problem-solving, time-management skills, and extensive knowledge of server technologies and networking topologies. The ideal candidate will also have experience in project management and giving professional presentations.

We are looking for an infrastructure engineer who is extremely detail-oriented, proficient with the latest distributed and midrange technologies and can flourish in high-pressure environments. The infrastructure engineer will be expected to work with numerous systems, processes, and other technical staff to conduct field analysis, maintenance, and support.

Responsibilities:

Installing and maintaining Windows & Linux operating environments.
Monitoring operating environments.
Ensuring operating environments remain stable and secure.
Manage computing resources (CPU, RAM, and disk).
Updating any software and hardware where necessary.
Manage firewall rules.
Manage security certificates.
Responding effectively and speedily to any problems.
Maintaining a professional demeanor with clients and colleagues.
Providing training and support.
Documenting all reported infrastructure related problems and actions taken in response.
Create PowerShell processes to manage infrastructure.
Design and develop Linux shell or Perl scripts to automate, deploy builds, apply patches, setup connectivity between systems and validate environments.
Champion changes to application architecture, allowing high availability, increased performance, and security.
Experience with NAS data storage.
Author Perl scripts to gather information from switches.
Negotiate maintenance windows with customer for system down time.
Experience with server patching and network maintenance.
Provide infrastructure support for on-prem and off-prem applications in cloud environments.
Provide Linux administration and monitor security relate controls and checks.
Recommend and execute modifications to Linux systems in- order to improve efficiency, reliability, and performance.
Provide technical expertise in network configurations appropriate to application needs based on network saturation.

Job Description

• Applies solution design and support while consistently meeting customer needs. Leverages technical knowledge and industry experience to design, build and maintain infrastructure technology solutions.
• Develops software components and hardware for projects; aligns these with business strategies and objectives.
• Independently solves common problems and updates applications with new technology.
• Collaborates with engineers, architects, developers and other staff to meet project objectives.
• Analyzes the technological needs of customers and provides ongoing support for clients.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Application Delivery Process – Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.

Consulting – Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.

Effectiveness Measurement – Ability to measure the quality and quantity of work effort for the purpose of improvement.

Industry Knowledge – Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.

IT Industry: Trends & Directions – Knowledge of and ability to analyze marketplace experiences, developments and trends related to the function of Information Technology (IT).

IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Planning: Tactical, Strategic – Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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