Requisition: 202400348SOccupational Category (Staff Positions Only): Technical/Para-ProfessionalHiring Salary: Monthly-StaffDepartment: IT EngagementGeneral Requirements: Bachelor’s degree with at least one (1) year of related experience required. Familiarity and competent use of operating systems, productivity software, eLearning software, learning management systems, and technology tools. Experience working in higher education or information technology preferred. Proficient use of eLearning design software such as Articulate 360, Camtasia, and generative AI services preferred. Competency in instructional design concepts. A combination of education, experience, certifications, and training that would produce the required knowledge and abilities could be considered.Nature & Purpose of Position/Usual Duties: Provide skilled technical support and training for campus information systems users, develop and deliver training content, materials, and programs. Evaluate software, and monitor programs that implement those designs.Primary Responsibilities (Staff Positions Only): Works with information technology teams and conducts user research to identify training needs. Designs technical training tailored for various user groups including faculty, staff, and students. Modalities include in-person, online (webinars), and on-demand. Assesses the effectiveness of training programs and refine strategies based on user feedback and emerging needs. Stays current with latest technology and training advancement and trends. Designs and delivers presentations and briefings. Serves as a consultant for campus users offering expertise on best practices and effective technology utilization. Develops, organizes, and maintains a knowledge base of technical support documentation and training materials for information technology processes, systems and tools. Performs other related duties as assigned.
