Growth and Operations Leader – Digital Subscription Retail SalesWe are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.In this positionWe are seeking an experienced and dynamic Growth and Operations Leader – Digital Subscription Retail Sales to oversee digital subscription retail sales growth in the connected vehicle space across multiple channels. This role is critical to scaling our digital subscription business by optimizing sales operations, driving growth initiatives, and enhancing the overall retail customer experience. The ideal candidate will have a proven track record in scaling digital subscription businesses, coupled with expertise in retail sales, connected vehicle technologies, and operational excellence. This role blends visionary thinking with operational rigor to accelerate growth, improve customer retention, and ensure seamless execution across all channels. You’ll be a critical driver of our success, overseeing planning, coordination, operations, and performance management.What you'll doGrowth Strategy & Execution
Develop and execute strategic growth plans to scale digital subscription retail sales, ensuring alignment with organizational goals.
Identify, prioritize, and implement growth opportunities, including new retail channels, partnerships, and promotional strategies.
Leverage data analytics to drive customer acquisition, retention, and lifetime value optimization.
Retail Sales Operations
Build and manage efficient sales operations processes to support digital subscription retail growth.
Partner with OEMs, dealerships, and retail partners to optimize in-store and digital subscription sales processes.
Oversee integration and alignment of subscription platforms with retail systems, ensuring a seamless experience for customers and partners.
Cross-Functional Leadership
Collaborate with marketing, product, and customer experience teams to develop campaigns and programs that drive subscription adoption and engagement.
Work closely with technology teams to enhance retail sales systems and subscription management platforms.
Act as a liaison between retail partners and internal teams, ensuring smooth operations and alignment on goals.
Performance Management
Define and track KPIs for digital subscription retail sales, including growth metrics, operational efficiency, and customer satisfaction.
Conduct regular performance reviews, analyze trends, and recommend actionable improvements.
Prepare and present performance updates and strategic recommendations to executive leadership.
Innovation & Industry Leadership
Stay ahead of trends in digital subscriptions, connected vehicle technologies, and retail innovation.
Identify emerging opportunities in the connected vehicle ecosystem to enhance customer experiences and drive growth.
Explore and test new retail models, including bundling, loyalty programs, and cross-promotions.
You'll have
Bachelor’s degree in Business, Marketing, Operations, or a related field
8+ years of leadership experience in digital subscriptions, retail sales, or connected vehicle industries.
Proven success in scaling subscription-based businesses through retail channels.
Strong operational expertise, including process optimization, sales enablement, and partner management.
Analytical mindset with experience leveraging data to drive business decisions and growth.
Excellent leadership, communication, and stakeholder management skills.
Even better, you may have
MBA or equivalent experience preferred.
Experience working with OEMs, dealerships, or telematics/connected vehicle systems.
Familiarity with subscription e-commerce platforms, CRM systems, and digital marketing tools.
Knowledge of IoT, mobility services, or SaaS in the automotive industry
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above?No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
This position is a salary grade 6.For more information on salary and benefits, click here: https://fordcareers.co/LL6NonHTHDVisa sponsorship is not available for this position.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.#LI-Remote LI-MH4Requisition ID : 40825
