Job DescriptionPosition is for a Technical Support Professional with experience in Oracle Talent Management.The successful candidate will have Technical Skills for HCM Cloud Talent Management Technical Support and experience in all or most of the following areas:1 Oracle HCM Cloud :
Set up and configuration of the HCM Core HR module and employee hiring. Experience on any of the core HCM modules (Core HR, Learning, Recruiting, Absence etc.)
General knowledge of an employees annual performance ratings, Goals, Check ins, and overall Talent Review
Cloud Infrastructure (OCI), HCM reporting and analytics
2 Customer Service Skills :
Has experience working in a support organization or in a customer service type role
Experience with a ticketing system. My Oracle Support and JIRA preferred
Capability to work on multiple issues at a time and demonstrates the ability to multitask efficiently
Organization and prioritization or daily work and actions.
3 Problem-Solving :
Strong analytical skills for troubleshooting employee data and functional related issues
Ability to debug and resolve data discrepancies and errors effectively.
Ability to troubleshoot Network issues work flows and Employee related system issues.
4 Security and Role Management :
Knowledge of HCM Cloud security setup, including roles and privileges.
Data roles and security profiles and troubleshooting
5 Excel and CSV :
Advanced skills in Excel for data manipulation and troubleshooting.
Understanding of CSV file handling for data import/export support.
6 SQL , XML PL/SQL :
Proficiency in SQL for querying databases.
Basic understanding of PL/SQL for troubleshooting stored procedures and functions.
Reading XML output
HCM reports and Analytics
7 Excel and CSV :
Advanced skills in Excel for data manipulation and troubleshooting.
Understanding of CSV file handling for data import/export support
8 Security and Role Management :
Knowledge of HCM Cloud security setup, including roles and privileges.
Understanding of data access controls and policies for support.
The successful candidate will join the Fusion HCM Support Team. They will be responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.The focus of this position is to provide Customer Service on a technical and functional level and to drive complete and total resolution of each service incident.Career Level - IC3ResponsibilitiesThe main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. As part of the support organization, the role may need you to work on weekends and multiple shifts on rotation basis.Education & Experience: B.S (Computer Science) or equivalent preferred. Other qualifications with adequate experience may be considered.Functional/Technical Knowledge & Skills:· Excellent analytical and problem-solving skills.· HCM product suite experience, which may include HCM implementation or technical HCM Support experience.· Functional/Technical background in assigned product area (i.e. HCM) and exposure to associated systems and software· Technical skills in: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services· Understanding of structured SQL statements and how those are executed in the RDBMS (sql/Plsql)· Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution.· Experience in filtering and updating complex technical knowledge for use in problem resolution· Four or more years relevant working experience (3 years’ experience working with HCM Cloud products)· Must have ability to lead customer meetings.· Must have ability to lead peer-level discussions for customer issues.Career Level - IC3Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience in Oracle HCM / Oracle Cloud HCM modules including experience with Oracle Talent Management.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $21.59 to $60.63 per hour; from $44,900 to $126,100 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer
