Description We are offering a role in the telecom industry, specifically in the customer service sector. The position is based in Phoenix, Arizona, 85040, United States and offers a short term contract employment opportunity. As a Credit Clerk, you will be an integral part of our team, focusing on processing customer credit applications and maintaining accurate customer credit records.Responsibilities: Process customer credit applications with accuracy and efficiency Maintain accurate and up-to-date customer credit records Monitor customer credit accounts regularly Take appropriate actions to collect delinquent payments Resolve customer credit inquiries in a timely manner Collaborate with the customer service team to enhance customer experience Use your skills in Call Center Customer Service to improve our processes and customer interactions Report on credit procedures and any issues regularly Contribute to team effort by accomplishing related results as needed Ensure all customer interactions are handled professionally and politely. Requirements Proven experience in a Customer Service Representative role or similar. Demonstrated proficiency in Call Center Customer Service. Exceptional communication skills, both verbal and written. Ability to manage multiple tasks and prioritize effectively. Strong problem-solving skills, with a focus on customer satisfaction. Ability to work effectively both independently and as part of a team. Proficiency in using customer service software, databases, and tools. Ability to handle stressful situations and remain calm under pressure. Excellent interpersonal skills, with a strong focus on active listening and empathy. High school diploma or equivalent; higher degree in a relevant discipline would be appreciated. Flexibility to work in shifts, as needed. Willingness to continuously improve customer service skills and knowledge. Familiarity with CRM systems and practices. Ability to handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Strong phone contact handling skills and active listening. Familiarity with MS Office applications, particularly MS Excel and CRM systems. Ability to multitask, prioritize, and manage time effectively. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
