Client Services Coordinator / Department Administrative AssistantWe are seeking aClient Services Coordinator / Department Administrative Assistantfor our Phoenix office. As a first point of contact for many of our clients and visitors, you will provide a warm, professional welcome in our main reception/client services area, as well as direct callers and inquiries to the appropriate department or individual at the Firm. In addition, this role will perform various administrative support to our legal assistants and other departments. Do you excel at providing excellent client and customer service? If so, we would appreciate hearing from you. This is an in-office position, and the work hours are 8:30 a.m. to 5:00 p.m., Monday through Friday.In this role, you will:
Answer and direct incoming calls, greet clients and customers, and provide concierge services to clients and firm members.
Promote and maintain the good will and reputation of the Firm by maintaining the highest level of professional conduct and confidentiality.
Maintain a clean and uncluttered work area, ensuring sensitive or client information is protected.
Manage parking validations and log deliveries.
Input, track, and receive tasks using legal services workflow system.
Assist with entering attorneys’ time, ensure accuracy by prooing, using spellcheck and appropriate task codes to comply with firm policies.
Prepare legal records for electronic scanning, such as taping loose sheets, removing staples, and verifying consistent client information. Perform the scanning and quality control/validation process for legal documents.
Organize electronic documents in Outlook, document management system, and shared network drives.
Organize physical files and other hard copy materials.
Prepare binders, indexes, and labels; assist with organization of materials.
Prepare outgoing mail, shipping labels, certified mail, and assist with large mailings.
Process reimbursement requests, check requests, and vendor invoices in the expense management system.
Schedule conference rooms and visiting attorney offices; order catering as needed.
Provide administrative support directly for first- and second-year associates, as requested.
As needed, process daily mail; perform mail pickup and delivery at scheduled times.
May be requested to perform other duties not listed above.
What we’re looking for:
High School diploma or G.E.D. equivalent.
At least 1 year of administrative support or related experience.
Accurate typing skills.
Good oral and written communication skills.
Ability to work effectively with all levels of personnel.
Attention to detail and accuracy.
Strong organizational skills.
Strong customer/client service focus and skills.
Ability to adhere to deadlines.
Ability to maintain client and firm confidentiality.
Ability to work independently and in a team environment.
Working knowledge of Microsoft Office.
Physical strength and agility to permit full performance of the duties of the position, including daily bending, operating office equipment, and moving up to approximately 30 pounds.
About Dorsey:Dorsey & Whitney is an AmLaw 100 international law firm with more than 575 lawyers in 21 offices throughout the United States, Canada, Europe and Asia. We are a premier legal counselor to companies worldwide in a wide range of industries, including banking & financial institutions; development & infrastructure; energy & natural resources; food, beverage & agribusiness; healthcare & life sciences; and technology.Dorsey offers opportunities for advancement within a collaborative and dynamic environment, with competitive pay and excellent benefits. Our benefits are available to business professionals working 17+ hours/week along with their dependents, including spouses and domestic partners regardless of gender. Dorsey’s benefit package includes: comprehensive medical insurance with coverage for infertility, gender-affirming care, behavioral health, and access to virtual providers; dental insurance; vision insurance; 401(k) retirement savings plan with Firm contribution; basic and optional life insurance; short and long-term disability; paid time off; up to 8 weeks of paid parental leave with up to an additional 6-8 weeks of paid short-term disability for business professionals who give birth; paid holidays; paid volunteer day; discretionary bonuses (if bonus eligible); adoption assistance; healthcare, dependent care, and transportation pre-tax reimbursement accounts; back-up child and elder care program; education and college advising program; virtual tutoring; wellbeing programs and activities; mass transit program (certain offices); travel assistance program; 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost. (Some benefits are subject to eligibility criteria.)Dorsey values the strength that comes from a diverse and inclusive workplace. It contributes to the success of our people and our clients and enriches our experience. We believe that everyone should feel at home and part of our community. We encourage individuals with diverse backgrounds and experiences to apply.One of our greatest strengths is a friendly, cooperative culture that values and appreciates each individual. Dorsey has received external recognition for our welcoming workplace, including:
Mansfield Certification Plus (Diversity Lab)
Best Law Firms for Women (National Association of Female Executives and Flex-Time Lawyers)
100% rating on the Corporate Equality Index (Human Rights Campaign)
Gold Standard Certification (Women in Law Empowerment Forum)
Top 100 Adoption-Friendly Workplace (Dave Thomas Foundation for Adoption)
Reasonable Accommodations: Dorsey is committed to providing disability and religious-based reasonable accommodations, as well as menopause, pregnancy or lactation-related reasonable accommodations. If you require a reasonable accommodation during the application and hiring process, or if you have questions about a workplace reasonable accommodation, please contact us at 612-492-5178. How to Apply:Dorsey & Whitney LLP accepts online applications. Please go to the “Careers” section of the Dorsey website at www.dorsey.com/staffjobs and complete Dorsey’s online application form. We are unable to accept application materials by mail or email. Dorsey & Whitney LLP is an EEO/AAP/Disabled Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, ancestry, sex, national origin, sexual orientation, gender identity, affectional preference, disability, age, marital status, familial status, status with regard to public assistance, military or veteran status, or any other legally-protected status.Dorsey & Whitney LLP participates in E-Verify.Please note that Dorsey is not currently accepting search firm submissions in connection with this opening. #LI-TC1#LI-OnsiteOffice Location:Phoenix, AZ
