Job Title:Manager 1, Marketing SolutionsJob DescriptionThe Manager I, Marketing Solutions is responsible for coaching, developing and supervising a group of Consultants. This position is responsible for ensuring Client Service Level Agreement and financials expectations are acheived.Essential Functions/Core Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short term financial projects (i.e. enrollments, On Demands, data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements Manage and review operational reports (KPI’s, attendance adherence, ,metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance Conduct regular one-on-ones with direct reports to review individual performance, the performance of the team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions – Client Success, People Solutions, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from PM and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team of Consultants and Senior Consultants.Candidate Profile Associate's Degree in related field with more than four years of experience (with at least two years of Progressive Management Experience) preferred Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrated ability to mentor, coach and provide direction to a team of employeesCareer Framework RoleManages professional employees, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.Location:USA, WI, Work-at-HomeLanguage Requirements:Time Type:Full time2024-06-30Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.For more information regarding your EEO rights as an applicant, please visit the following websites:English (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf)Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRightsSp6.12.pdf)To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .
