Career Area:Supply Chain and LogisticsJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Your Work Shapes the WorldWhether it be groundbreaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe. When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power our world – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce, Caterpillar could not effectively meet our customer’s needs. Join us.It’s More Than a Job, it’s a Career - YouTube (https://www.youtube.com/watch?v=Wf0PVJdUOWo)Why you want the job and why it’s awesome!We have an exciting opportunity for you to join RIOP on the Electric Rope Shovel (ERS) & Dragline (DGL) team as a Life Cycle Specialist where you can have a significant impact. In this role, you will ensure the overall health and profitability of the ERS/DGL aftermarket parts business to achieve the Annual Business Plan (ABP).You will also play a critical role to achieve targets that support Caterpillar’s services growth by executing on strategies for all aspects of parts life cycle management. This would include managing NPI from an aftermarket perspective as well as a focus on ‘fix’ activities of legacy issues by identification and execution of opportunities across legacy parts. This position is also key in supporting OPACC-C growth by optimizing inventory and margin improvement through cost reductions and pricing reviews. Daily work would include, but not limited to, supporting NPI processes, development and maintenance of service data, dealer stocking lists and general / critical parts requests.You will work closely with ERS/DGL Engineering, Product Support, NPI and CPI teams and have responsibility for both current and legacy product. You’ll also work across matrix organizations and collaborate with PSLD, Supply Management Teams, Go-to-Market Teams (RISST), and Parts Pricing.What you will do:
Execute NPI process steps for parts life cycle and the aftermarket (branding, margin, upgrades / retrofits, IP, parts stocking)
Support creating and validation of service data including: centerlines, total cost of ownership, component hours and application profiles.
Create and maintain Recommended Dealer Stocking Lists for ERS
Resolve parts related issues directly impacting customers and dealers by engaging PSLD and other support organizations
OPACC-C optimization using price, cost, and inventory levers
Liaison with cross enterprise partners and component teams
Help prevent parts proliferation
Team member on various aftermarket projects
Respond to various parts requests (customer service, DSN, PSLD, procurement, engineering, CPI, NPI, etc.)
Participate in CPPD meetings as the Lifecycle representative
Skill DescriptorsBusiness Performance Management: Knowledge of technologies, techniques and practices for the use of business intelligence; ability to monitor and adjust business processes (internal and cross-organizational) in near real-time.Level Extensive Experience: Compares pros and cons of specific metrics, methodologies and tools. Uses software to manage, scale, and deploy BPM across multiple applications or business units. Demonstrates knowledge of BPM in a variety of settings. Explains the relationship between financial, performance and operational data used in BPM. Describes operational challenges of BPM data collection and integration. Aligns data governance and BPM strategies and manages all forms of BPM information.Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.Level Extensive Experience: Analyzes business processes, identifies alternative solutions to outdated processes and assesses their feasibility. Evaluates financial, cultural, technological and other factors that need to be addressed. Recommends new approaches that seek the use of advanced technology. Establishes requirements for large changes in the overall mission, roles, responsibilities and processes necessary to make business improvements. Participates in defining organizational strategic goals and purposes; defines how to gather and keep customers. Works to overcome BPI resistance from managers, the labor force and other groups.Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.Level Working Knowledge: Helps create contingency plans to mitigate impact of disruption on core applications. Identifies key players, criticalities, roles, and responsibilities. Investigates application-related issues with both business and IT professionals. Recommends enhancements for a major application system or related subsystems. Works with core application systems for a major business unit or function.Effectiveness Measurement: Knowledge of effective measurement techniques and ability to measure the quality and quantity of work effort for the purpose of improvement.Level Extensive Experience: Monitors planned improvement efforts in quality and productivity. Uses recognized industry benchmarks. Evaluate improvement efforts in quality and productivity. Uses measurements to drive improvement in a number of different ways. Supervises others in their use of data collection, analysis, and reporting tools. Defines, captures and monitors metrics for multiple functions.Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.Level Working Knowledge: Provides a quality of service that customers describe as excellent. Resolves common customer problems. Responds to unexpected customer requests with a sense of urgency and positive action. Provides direct service to internal or external customers. Documents customer complaints in a timely manner.Standard Operating Procedures: Knowledge of established standard operating procedures (SOP); ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.Level Extensive Experience: Designs a standard operating procedure, detailing steps and activities, within a department; develops procedures, processes, and controls to implement and execute policy requirements. Optimizes complex SOPs according to changes in organizational procedures. Monitors the relationship between SOPs and performance improvement (e.g. quality improvement). Evaluates the benefits and drawbacks of industry-specific SOPs. Integrates best practices into the design, implementation and evaluation of organizational SOPs. Evaluates the causes behind deviations from and modifications to existing SOPs.Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.Level Extensive Experience: Ensures capture of lessons to be learned from a problem-solving effort. Organizes potential problem solvers and leads problem resolution efforts. Uses varying problem-solving approaches and techniques as appropriate. Contributes to standard practices for problem-solving approaches, tools, and processes. Analyzes and synthesizes information and devises alternative resolution strategies. Develops successful resolutions to critical or wide-impact problems.Inventory Management (TRE): Knowledge of inventory management (TRE); ability to develop and use, strategies, practices and tools for effectively managing local or distributed inventories of finished goods.Level Basic Understanding: Interprets basic reports used for inventory management. Cites examples of seasonal considerations and adjustments to planned versus actual inventory. Demonstrates understanding of concepts and practices for inventory management. Describes the purpose of tools and benchmarks used for inventory management.Degree and Experience Requirement:
Bachelor’s degree or equivalent experience
4+ years’ experience in Inventory Management, Engineering, Supply Chain, Field Assignments, Product Support or Procurement functional roles
Top Candidates will also have:
NPI and/or Services NPI process knowledge
Expertise in service parts policies, procedures, and systems
Specific Electric Rope Shovel product knowledge
Broad company knowledge with multiple functional areas such as procurement, field rep, inventory management, engineering, etc.
Project Management Experience
Additional information:This position may require up to 15% travel.Sponsorship is not available.Domestic Relocation is available to Tucson, Arizona.Employee benefit detailsOur goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).Final detailsPlease frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.Posting Dates:February 20, 2024 - March 5, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.
