We are looking for an ambitious, customer service-oriented individual who thrives on delivering the unexpected to join our team as a VIP After Hours Travel advisor! This position requires someone who will not only strive for excellence but will also exceed our clients' expectations.As a VIP After Hours Travel Advisor for FROSCH, you will be responsible for managing the travel reservations of clients from their initial request to completion. This will include arranging all elements of travel such as coordinating airline, hotel, car rental, and other travel needs. You will work on a collaborative team that will demand the highest level of customer service. In this role, you will utilize your travel advisor skills, build relationships with clients, and act as a consultant for all aspects of their travel needs. Candidates must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays.Job Responsibilities
Manage clients' travel reservations from initial request to completion; this includes coordinating airline, hotel, car rental, rail and other travel needs for clients
Process cancellations, alterations, and informing customers when a flight has been delayed or cancelled
Utilize proprietary and authorized vendor technologies to manage client profiles, documents, policies, unused ticket management, compliance, and savings documentation
Communicate operating standards, protocols, and core values to suppliers and clients appointed to specific arrangements
Listen and guide conversations with customers to resolve problems in a timely manner in any circumstance and provide best in class customer service
Participate in operational projects, training and functions as appointed by a manager or team lead
Project positive attitude with high energy, diplomacy, and creativity in work strategies
Develop relationships with clients to improve the overall service level and be responsive to client's needs by issuing resolutions with excellent communication and follow-up
Required qualifications, capabilities and skills
At least 3 years of recent experience as a Corporate Travel Consultant/Agent or 3 years within an equivalent position is required
At least 3 years of full functional use with Global Distribution Systems (GDS) such as Sabre or Apollo
Ability to use GDS to execute seat assignments and upgrades, and create and send itineraries, ticketing, exchanges, refunds, queue sorting, MCOs, Amtrak tickets, and Phase IVs
Extensive expertise of domestic and international airports and cities, as well as their inherent logistics as it relates to business/corporate travel
Working knowledge of Microsoft Office (Outlook, Word, Excel, Teams, etc.)
Ability to work in a fast-paced, team-oriented environment under stringent deadlines with a strong sense of urgency and the ability to adapt to change as needed
High school diploma, GED or equivalent
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransBase Pay/SalaryCT $22.72 - $34.80 / hour; RI $22.72 - $32.57 / hour; NJ $21.24 - $34.80 / hour; WA $21.24 - $34.80 / hour; HI $22.72 - $32.57 / hour; NV $21.24 - $29.81 / hour; NY $21.24 - $34.80 / hour; Washington,DC $25.03 - $34.80 / hour; MD $22.72 - $34.80 / hour; CA $21.24 - $34.80 / hour; CO $21.24 - $32.57 / hour
