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At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.Check out this video for more information on our great company!Experience an energizing Residence Inn by Marriott Berkeley. Soaring 17 stories high, this Berkeley, CA hotel features 331 suites with fully equipped kitchens, separate living spaces, and a thoughtful collection of modern amenities. We offer over 15,000 sq.ft. of flexible meeting & event space as well as a rooftop restaurant and bar with spectacular views of the San Francisco Bay Area. Located in the heart of Downtown Berkeley, half a block from Downtown Berkeley BART station and several bus routes making it simple to commute to and from your new career adventure.At Residence Inn Berkeley, not only do we welcome DIVERSITY, We embrace it, encourage it, and celebrate it. CARE / RESPECT / REWARDSEEOC/ADA/VET/LGBTQ+Responsibilities Include:
Supervise the Front Office team, ensuring proper procedures are followed and guest interactions are favorable. Provide real time feedback and coaching for continued improvement of the team.
Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
Assist in handling difficult situations, including but not limited to face to face interactions, phone calls, or electronic correspondence.
Maintain a daily log of all guests’ opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and or pass to appropriate department manager.
Follow-up on billing and credit opportunities.
Develop and maintain programs to improve the operations of the Front Office team, upsell revenues, customer service scores, loyalty enrollments, and employee engagement.
Maintain all front desk related equipment and a par stock of supplies.
Create and manage weekly schedule and adjust accordingly to ensure budget guidelines are followed.
Perform duties as the Manager on Duty as needed.
May be required to work nights, weekends and holidays.
Minimum of two years hotel front desk experience preferred.
Previous supervisory experience preferred.
Previous Marriott brand experience a plus including experience with FOSSE.
The compensation for this position is $60,000.00/Yr. - $60,000.00/Yr. based on qualifications and experience.Opening ID: 2023-30642 Street: 2121 Center St
