Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture. KEY RESPONSIBILITIES:Ensure smooth and timely shipment process flowEnsure accurate and timely data entry into our operational system based on defined metricsTrack and trace shipmentsProvide proactive and clear communication to internal and external customersEnsure accurate and timely client billing, including dispute resolutionUnderstand customer expectation to ensure all the elements of the SOP and KPI’s are metEnsure compliance to company policies and external regulationsComplete cross training in order to support team coverage Professionally represent Expeditors to our customers, service providers, and government agenciesBilling & AccountingReview files and complete billing with accuracy and timelinessReview invoices and send chargesManage destination charges and special billing procedures (e.g., White Glove)Post financial transactions promptlyMonitor accounting and billing reportsEnsure files are settled and closed out properlyMaintain clean, auditable financial recordsFinancial Control & ComplianceEnsure billing meets internal billing standards and KPIsSupport audit readiness through proper documentation and accuracyMonitor service provider billing sheetsEscalate billing discrepancies and exceptionsEXPECTATIONS :Continually identify areas to improve efficiencyEmbrace and adopt technology to optimize their ability to complete their workAchieve standard of 52 hours training per year, including all mandatory trainingsDrive and develop customer relationship in order to exceed their expectationsHave a sense of urgency, be willing to help by offering solutions5:00pm to 02:00amMonday to Friday
