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We're looking for an intellectually curious, business-savvy, analytical powerhouse to join the Television Animation Technology team as a Production Technical Support Engineer. In this role, you will be responsible for supporting solutions across the various Television Animation: Business departments, Production Crews and Development Crews. Basic Qualifications:
Production Technical Support Engineers (PTSEs) interact with department management, animation production crews and other supporting departments to provide production technical support to the DTVA business unit. • Accountable for assigned trouble tickets.
• Participates in the daily operation of the Production Support Helpdesk:
o Provides production support using various technologies.
o Logging and routing production support data into Helpdesk and other systems.
o Identify and escalate support trends.
o Provides first tier user account level administration.
• Participates in researching, testing and implementing optimized technical solutions for production users.
• Active Directory administration
• Multi-platform computer system management (Linux / UNIX, Apple OS X and Windows):
o Administration
o Security policy / access rights
o Imaging
o Remote control
o Customization
o Application support • Leverages array of software utilities to troubleshoot and streamline department services.
• Understands production workflows and timelines.
• Measure, calibrate and validate color reference displays and OS parameters to meet DTVA production requirements.
• Performs miscellaneous technical special projects as assigned by department management.
• The ability to write "light weight” scripts for automating processes is a plus.
• Participates in hardening new solutions for production. Qualifications:
• Bachelor's degree in a technical discipline.
• Must be able to follow directions and procedures.
• 3 to 5 years of experience working with (advanced troubleshooting and configuration experience) Linux or UNIX, Mac OS and Microsoft Windows based systems in a network environment.
• 3 to 5 years' experience working with system imaging and deployment tools:
o JAMF
o SCCM
o ADE
o PXE
• 3 to 5 years of experience working with and supporting computer graphics / media applications and tools:
o Adobe Creative Suite – Photoshop, Illustrator and After Effects
o Autodesk Maya
o Unity and Unreal Engines
o Toon Boom Harmony and Storyboard Pro
o Wacom Pen Display and Tablet Technology
• 3 to 5 years in supporting computer systems in a large company / enterprise environment.
• 3 to 5 years of experience working with network management and administration utilities in TCP/IP networking environment.
• Able to communicate technical information effectively – both written and verbally.
• Ability to work in a fast pace, production critical team environment.
• Must have a strong customer service orientation and have the ability to work with a diverse user community.
• Must be well organized and detailed oriented.
