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Description: Refresh of desktop, laptop, and MAC equipment. Includes hardware refresh, peripheral refresh, data transfer, install of additional applications when required. May include installation of external peripherals.
Skills: • Attention to detail ( Asset information must be accurate) • Proficient use of Microsoft Office Products (word, excel, powerpoint) • Strong customer service skills (face to face) • Strong communication skills ( team members and team leaders) • Ability to work under minimal supervision • Ability to work long hours and out in the field • IT problem solving • Configuring and troubleshooting different levels of Windows OS (Win 7 & Win 10)
Required Qualifications: • 2-4 yrs of experience with IT field support • CompTIA A+ Certification • 2-4 yrs of data migration experience with desktops, laptops and Mac hardware • 1-2 yrs Prior experience and working knowledge of SCCM • Experience with Network configurations and devices • 2-4 yrs. Experience utilizing the Microsoft Toolset for Imaging and staging • 1-2 yrs. Ability to wipe and clean hard drives • 2-4 yrs Experience and working knowledge of USMT for data transfers
