Contract CRM and Warranty Representative Customer Service Carlsbad, California Apply Description Fluidra ’s looking for a Contract CRM and Warranty Representative to join our team at our North American Headquarters in Carlsbad, CA. WHAT YOU WILL CONTRIBUTE This position is responsible for Customer Records Management (CRM) functions to include maintaining customer addresses, creating new customers, updating customer details ( i.e. primary business type, special programs/achiever levels), and adding Contract Service Company (CSC) information to accounts. Additionally, you will:
Provide customer service via email and over the telephone for all regions.
Partner with Sales and Service Managers to resolve customer account updates and issues.
Function as a back-up CFL Advocate for all regions when necessary.
Basic customer service skills including processing requests via email and fax.
Perform other duties as assigned.
WHAT WE SEE K
Must be able to work with frequent supervision in a fast-paced environment and have the ability to multi-task.
Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a customer’s claims.
Must have 2 years of experience delivering customer service with a positive attitude and cheerful disposition.
Must be able to type 50 WPM.
Strong written and pleasant verbal communication skills.
EDUCATION
High school education or equivalent.
WHAT WE OFFER
An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
On-site self-service café / free gourmet coffee stations
Company sponsored FUN events!
On-site gym, ping-pong, foosball, outdoor bocce ball court, BBQ & firepit
WHO WE ARE
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands : Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover ‐ Pools®, iAquaLink ®, Grand Effects ® , Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
Expected hourly rate is $19.00 - $21.00 per hour. The actual hourly rate offer will carefully consider a wide range of factors, including skills, qualifications, experience and location.
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