Desktop Support EngineerCarlsbad, CA

Desktop Support EngineerCarlsbad, CA

31 Jan 2021
California, Carlsbad, 92013 Carlsbad USA

Desktop Support EngineerCarlsbad, CA

Vacancy expired!

Role:- Desktop Support Engineer
Location:- Carlsbad, CA Onsite ONLY
Duration: Full time/ Contract
Job Description:

4-7 years of proven experience in a heavy customer focus position involving and technical knowledge of end user products and services

  • Must have excellent customer services skills, proven organizational abilities and be able to work in a fast-paced end-user environment.
  • Must be experienced with Microsoft software and operating systems, personal computing devices (desktops, laptops, tablets) and mobile devices including iPhone and Android
  • Must have good knowledge on all Desktop Operating systems including Windows 8 and Windows 10.
  • Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
  • Act as the initial point of contact for all computer and system related concerns from clients or other employees
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Resolve technical issues related to network interruptions
  • White Glove service for Conference room support
  • Break-fix (Level 2 support) EUC Devices
  • PC Lifecycle Support
  • Remote Desktop Support using Help Desk
  • IMAC Support for EUC Devices
  • 3rd party vendor coordination for Level 2 Support

Job Qualifications
  • Industry-specific certification in relevant computer languages or software may be required
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Ability to prioritize and manage several milestones and projects efficiently
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Experience installing and configuring computer systems and applications for a large company

Ankit Kumar
Noralogic Inc.
+1. ||

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