Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionPosition objectivesThe Manager, Technical Writing and Knowledge will lead a highly visible and dynamic team responsible for generating high-quality technical documentation and knowledge content for use by global field and remote colleagues. This manager will be responsible for developing, coaching, and empowering an agile group of Technical Writers that can shift and adapt to work cohesively with internal colleagues and provide a seamless documentation experience for stakeholders. This individual will also act as a key collaborative partner between Service & Support Product Development and Technical Support Leadership to assist their team in building vital relationships between these cross-functional groups.Essential functions:
Gains alignment, prioritizes, and supports goals consistent with the Service and Support Development Team and Technical Support Team
Engages, develops, and retains top talent
Builds a great team and champions a collaborative culture across Global Services & Support and relevant business partners
Develops and implements strategies to address evolving documentation needs of partners and supports business growth over time.
Strategizes and implements integration of AI tool usage into team workflows
Represents and advocates for team of Technical Writers, removes barriers, sets priorities and manages team resources to ensure maximum efficacy
Works with team to develop efficient and effective tracking and documentation tools to enable outstanding service and support
Strategizes growth and development of Global Service and Support Knowledge ecosystems
Remotely leads a global team, ensuring alignment of policies, processes, and responsibilities across regions
Uses data optimally to drive decisions, build advocacy and consensus
Effectively uses PPI business system and embodies a culture of continuous improvement
Reports global trends and findings to key collaborators across functional groups
Skills and Experience
B.S. degree with either scientific, engineering, or writing focus preferred, 5+ years of technical writing experience; will consider candidates with confirmed writing, editing, and leadership capabilities in lieu of experience.
Validated management and leadership skills with ability to Inspire, influence, and empower employees
Outstanding and adaptable communication with an astute attention to detail & accuracy that enable effective exchange across different functional groups
Capacity to summarize and break down sophisticated information into digestible key points for various partners
Strong relationship building & maintaining skills across all levels of the organization
Confirmed capability to prioritize and balance multiple urgent tasks
Ability to engage with diverse, cross-functional teams across different global regions and time-zones
Knowledge of Global Services & Support customer-facing teams, their tools and processes would be of advantage
Willingness to travel up to 10% (domestic and international) when applicable
Compensation and BenefitsThe salary range estimated for this position based in California is $103,100.00–$154,700.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewardsThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
