Work location: Carson, CA Duration of Assignment: long term contract with extensions as long as candidate is performing. Potential to convert to perm. Ongoing Project
Job Description: The PC and general hardware support technician will provide comprehensive computer hardware and infrastructure support client.
Primary responsibilities will include:
Resolving service desk tickets
Direct customer support and on-going technology maintenance for the business environment.
The individual should be a self-starter with the ability to effectively and consistently communicate directly with customers and peers.
Requirements:
Installs, maintains and supports all the field IT systems.
Includes desktop and laptop computer hardware, Microsoft Windows Operating Systems and configuration, software installation, network and stand-alone printers, remote access, audio visual equipment, mobile devices support, Cisco telephones, radios, server computer hardware.
Ability to work independently and manage priorities and time.
Strong people skills and ability to communicate effectively.
Confidence in technical skills and ability to apply them.
Team player who will do what it takes to get the job done.
Additional INFO:
Ownership of Desktop Services fulfillment & Problem tracking, management, and resolution.
Coordination and/or implementation of hardware and software; ensuring application of corporate standards.
24/7 manufacturing location. The candidate must be available as called upon to perform duties during off-hours on occasion as needed. Support of these 24/7 Systems may require applicant to be available to respond on-site within 90 minutes should problems arise.
Activities may also include device backups, anti-virus protection support & response, performance tuning, security additions/changes/removals, security policy management, data access controls, configuration/patch management, risk management documentation, change control administration, Cisco voice system support, conference room and office AV support, database administration, and self-auditing to ensure compliance with standards.
Interactions with business partners during development, support, and implementation of in-house & 3rd party systems.
Solid written and verbal skills, including basic project management skills. Participate on Refining ITS BLAN teams for implementing Refining-wide IT strategic initiatives. Providing subject matter expertise/consulting services.
Perform server administration primarily on Windows Server/Workstation OS devices.
Windows 2008/2012 Server OS experience is beneficial.
MCP training and/or certifications beneficial.
Experience with Remedy Ticketing system beneficial.
Compliance and Log Monitoring experience is preferred.
