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Must be Bilingual (Fluent in Spanish and English)Description:Call center supporting California unemployment.
Determines requirements by working with customers.
Answers inquiries by clarifying desired information by researching, locating, and providing information.
Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures, and reporting malfunctions.
Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Skills & Qualifications:Inbound and outbound customer service in a call center
Following up on peoples unemployment claims
Answering peoples questions about unemployment
Excellent verbal communication skills
Excellent customer service skill
Telephone skills
Friendly and pleasant demeanor
Data entry skills
Typing and word processing skills
Documentation skills
Active listening skills
Attention to detail
Problem solving skills
Experience Level:Entry LevelAbout Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
