Experian Consumer Services is looking for a Product Manager to lead the delivery and growth of our customer experience.You will report to the Senior Product Manager – D2C CX Domain.We are looking for a strategic and execution-driven product leader to build the growth and transformation of our customer experience journeys. This role is ideal for a product leader passionate about building the best, user-centric experiences, with an understanding of personalized experiences, integrated journeys. As an important member of the CX Product team, you'll partner with the VP of Product for Customer Experience.Responsibilities:Build the end-to-end product vision and roadmap for the whole customer experience for new programs, delivering a clear and contextual financial health experience that meets users' needs and conversion.Contribute to a multi-year product strategy, informed by trends, partner and internal capabilities, and consumer insights. Your strategy should differentiate Experian's value proposition and guide long-term user and outcomes.Champion product management by establishing measurements tied to business and consumer impact and aligning teams toward measurable goals.Build the product roadmap, from discovery to launch and iteration, including user research, experience design, feature prioritization, engineering execution, testing, go-to-market, and funnel optimization.Be a product contact for implementation, working directly with internal engineering teams and third-party partners to scope and deliver features that meet requirements and enhance platform capabilities.Advance Experian's end-to-end customer experience, ensuring seamless integration into the broader Experian.com and mobile app ecosystem—extending users' personal finance journey based on evolving customer's needs.Infuse regulatory and partner requirements into all aspects of product delivery, setting business and compliance standards for each innovation in the personal loans space.Embed by defining scalable processes, setting standards for product performance, and ensuring readiness for ongoing operations and support.Partner with Marketing and Growth teams to develop go-to-market plans that attract users with loan or savings intent and increase engagement among current members.Use Measurements that measure product performance, customer impact, and delivery efficiency— optimizing to accelerate time-to-market.
