Communicates with sales team, carriers and warehouses via phone or email to manage distributor, special event and other ordersProcess orders and ensure on-time delivery through network of warehouses and UPS/trucking companies. Plan and arrange shipments.Research and resolve delivery issues to include issuance of credit or sending replacementsMaintain good customer and 3rd party logistics relations.Supports overall supply chain planning, sales operations and expansion projects. Fill out contract forms, determine charges for service requested, enter customer standard updatesAdjust complaints concerning billing or service rendered, independently investigates and solves service issues.Manage and approve logistics costs for 3rd party logistics providers.Provide prompt, efficient and exceptional customer service. Calls include inquiries on billing discrepancies, product inquires, order tracking, payment issues and other general inquiries.Analyze orders and enter orders that align with current stock availability as well as minimize costBuild relationships with our Marketing and Sales team and provide information on possible sales leads/customer feedback.Proactively and independently identify problems and quickly implement appropriate solutions.
