The Store Manager (SM) is responsible for managing all aspects of the business, with minimal direct supervision from the General Manager (GM), to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in stock shopping experience, teaching and demonstrating core values, and supporting the GM in achieving store goals and initiatives. The SM assists the GM in maintaining a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero. RequirementsEssential Job Functions (Responsible to)
Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation
Create a place of welcoming and belonging for our Guests and Team Members
Oversee the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance; ability to delegate tasks accordingly and follow up to ensure completion
Engage and lead company initiatives
Oversee fresh food production to ensure food safety requirements are always met and par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste
Develop well trained Team Members by following Thorntons’ training processes as prescribed while demonstrating and teaching our core values.
Support and guide Team Members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons’ Progressive Discipline Process
Assist GM in facilitating the labor model by ensuring the team is working the schedule to our standard to maintain adequate coverage for all shifts
Train and empower Team Members to de-escalate Guest service issues
Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy
Uses a point-of-sale cash register and other electronic equipment
Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records
Perform additional duties as assigned Key Relationships
Region Manager
General Manager
Guest Service Representative
Human Resource Manager
Recruiter
Trainer
Auditor Skills
Demonstrates a commitment to leading by example, considering no tasks as below one’s position.
Contributes to setting work priorities and direction, supporting the team in achieving goals and objectives
Demonstrates a positive and approachable presence, even during stressful situations
Recognizes positive performance, celebrates team achievements, and addresses poor performance
Provides feedback effectively and with empathy
Collaborates with GM to deliver high-quality Guest service
Fosters team camaraderie, collaboration, and cohesion
Proactively identifies potential issues and works with GM to take action to avoid workplace disruptions
Uses "active listening" to understand viewpoints of others. Adjusts one's position/view to try and resolve conflict
Uses analytical skills to identify and solve a variety of business-related problems
Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc.
Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team Knowledge
Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
Principles and methods for displaying, promoting, and selling products or services
Principles and procedures for personnel recruitment, selection, and trainingExperience
Minimum one (1) year of management in retail and/or food and beverage industries
Experience with the following applications a plus;
oPeopleMatter, Workday, Reflexis
oPDI, ESO Equipment/Special Expertise
NA Required or Preferred Qualifications/Certifications
High School Diploma or GED (required)
Must have reliable transportation
Valid driver’s license (preferred)
Food Safety and Handling Certifications (This is preferred. If not possessed upon hire, must have the ability to obtain one) Physical Requirements
Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 50 lbs.
Occasional Sitting and Driving required.
Exposed to extreme weather conditions and temperatures
Long periods of standing
Exposure to gasoline fumes and cleaning products
Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am – 5 pm EST M-F.
This job description reflects an effort on the part of Thorntons and its’ representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Wage$23-$27
