Effectively communicate both verbally and in writing.  Ability to clearly present and explain information to groups. Speak clearly and persuasively to other staff, agencies, employers, property owners/managers, mechanics, hotel/motel operators, and other service providers on behalf of clients  Establish effective working relationships with other staff, agencies, employers, property owners/managers, mechanics, hotel/motel operators, and other service providersExercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.  Maintain confidentiality of files and recordsAssess client needs and conduct in-depth interviews that are sensitiveHave knowledge of the homeless community and County demographicsImplement and apply regulations to daily dutiesExercise attention to detailOrganize, prioritize, and complete a large volume of work within strict time deadlinesWork with our clients experiencing homelessness to help place in immediate shelter (hotel/motels) and help overcome barriers or issues that affect their ability to obtain and retain housing and move toward self-sufficiencyManage/process referral(s) received from County and Community following the Tier One and Tier Two guidelinesManage and maintain a revolving caseloadAssess clients to determine appropriate levels of service on a case-by-case basisRefer clients to appropriate agencies for specialized services and/or counselingDevelop action and stabilization plans with clientsConsult with other staff, agencies, employers, property owners/managers, mechanics, hotel/motel operators, and other service providersProvide and document individual/group counseling and referral servicesAssist in developing immediate solutions to emergency problems and expediting delivery of needed servicesDetermine approval of supportive services based on certain criteriaUtilize data processing systemsComplete documents and forms, maintain records and files, and schedule appointmentsProvides supportive services and issues additional funds and necessities to clients as neededDocument all expenditures, payments, and service issuances to clientsWork closely with prospective property owners/managers within the community to promote permanent opportunities for homeless individuals and families through outreach and educationOther duties as assigned
