At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We are looking for a contract Client Operations Representative to join our dynamic team in El Dorado Hills, CA. This team provides the first point of contact for a wide variety of Broadridge clients, offering 24/7/365 support for our national Client Relations Teams. In this role, you will act as a liaison between Client Relations and the Production departments at a national level. You will evaluate a situation, review escalation procedures, and communicate directly to Client Relations and/or to our clients. You will often handle an issue from beginning to end until a resolution has been reached, escalating to support where needed. This is a night shift position, Sunday-Thursday, 8:00 PM 5:00 AM PT. Your first week will be day shift Monday-Friday, for orientation and training. This is a temporary, contract position expected to last approximately 12 months, with the strong potential to go permanent. We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means youll be assigned to a Broadridge officeandgiven the flexibility to work remote. Responsibilities:
Act as a liaison between Client Relations and the Production departments at a national level
Efficiently complete documented tasks which support internal and external client needs
Monthly reconciliation of production output to generate billing data, depending on Production site
Interact with multiple production systems to ensure client instructions are communicated downstream
Report issues/concerns during quarterly/monthly cycles in each production location
Complete work prioritizing accuracy over speed, and escalate if the Service Level Agreement (SLA) cannot be met
Evaluate basic situations, review escalation procedures, and communicate directly to Client Relations and/or the client to ensure movement of output, requesting assistance from higher level teammates as needed
Build relationships with internal departments to support our clients
Requirements:
Experience using MS Excel, Word and Outlook required
1 3 years of Customer Service experience with a strong understanding of professional customer service communication delivery
Ability to work with a sense of urgency to meet client Service Level Agreements (SLAs)
Ability to identify and resolve basic problems and escalate as needed
Ability to follow documented procedures and provide feedback for process improvement
Detail oriented, ability to multi-task, with time management and follow-up skills
Schedule flexibility is needed to support 24/7/365 coverage requirements
Hourly rate: $24 - $25 depending on experience, plus a 3% shift differential for Overnight shifts
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates diversity in all its dimensions.Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhere (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster.If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com .Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model. LinkedIn (https://www.linkedin.com/company/broadridge-financial-solutions/mycompany/) Facebook Instagram (https://www.instagram.com/accounts/login/?next=/broadridgecareers/) Twitter YouTube (https://www.youtube.com/channel/UCtvrrt99KXBkMsFd7xgpoig) Glassdoor The Muse (https://www.themuse.com/profiles/broadridge) Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridges high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomesrather than how, when, and where work is done.We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 14,000 associates working in 21 countries around the globe.Learn about our DEI Program here (https://www.broadridge.com/about/diversity-equity-inclusion) .We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.
