SUMMARY Responsible for creating, maintaining and developing relationships as well as favorable contacts with current and potential accounts. Primary activities are related to contract review, customer relations, Customer Service, sales support, account profitability and order processing. Responsible for overseeing customer order files, relationship with each customer, high level of internal communications between external sales, purchasing, planning, engineering, metallurgy, operations and accounting. ESSENTIAL FUNCTIONS: This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
Supports the preparation of sales forecasts and ensures the forecast data is current and updated within the ERP system. Ensures that Customer’s purchase orders are in place to replace forecasts prior to launch.
Acts as the leading support for budgeting and LQE activities
Must possess excellent communication skills, both via telephone, in written format, and in face-to-face communications. The application of these skills is critical both with the customer and on an internal level (both on-site and within the Howmet Divisions).
Develop and maintain positive customer internal relations. Demonstrates depth of relationships across the organization structure at Key accounts. Work through OTD and customer scorecards to achieve optimum rating, assists with monthly performance review reports
Can lead Customer Visits/reoccurring meetings to the site working with external sales and internal stakeholders. Responsible for clear agenda items and preparation in order to present the best possible impression of the company to customers and external visitors
Develop and track customer milestones
Proficient in the use of Excel, PowerPoint and Word. Familiar with MRP systems and can learn all necessary SFC systems to effectively perform their functions
Identifies and drives for improvements in sales processes and systems
Pursues open non-conforming submittals for disposition with customer. Capable of negotiating discounts with customer in order to make the sale
Responsible for maintaining export licensing with international customers. Understanding of product both import/export and working with customs brokers
Proactively research and respond to customer inquiries regarding status of order, will investigate and resolve production status issues, drawing on organization to resolve road-blocks, will address shipping and scheduling issues, will proactively communicate with customer regarding changes in product availability or delivery schedules, and will work closely with purchasing, planning, engineering and metallurgy in the initial contract review phase to ensure timely launch of customer orders
Occasionally processes customer purchase order and reviews quote for accuracy to ensure original quote meets purchase order requirements. Responsible for the timely and accurate entry of order, responsible for commercial Contract review process and presentation of the CQRA pack to Quality, Engineering and planning generation of all appropriate documentation, ability to lead effort to launch product on time (critical job element)
Occasionally maintain order book with accuracy and timeliness. Ability to review current orders against expected engine build quantities, understanding of end user applications, ability to interface with customers when order activity doesn't keep pace with end user forecasts, ability to interface with outside sales representatives to resolve discrepancies, understanding of drawings, prints, and customer specifications is required
Must have understanding and knowledge of company procedures and work instructions. Maintains a safe, organized workstation and follows all company policy, safety and procedures
Some travel may be required in support of Customer Visits
Attention to detail
Performs related duties as assigned
SUPERVISORY RESPONSIBILITIES
May require strong partnership with CSR and/or training of new employees
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
EDUCATION and/or EXPERIENCE
Bachelor's degree; five years related experience and/or training. Experience with metal alloys and/or aerospace is highly preferred.
COMPUTER SKILLS
Proficient in Microsoft Office Suite
Familiar with ERP systems
Knowledge of MRP, purchasing and fulfillment software
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to vibration. The noise level in the work environment is usually moderate.
About Howmet Aerospace
Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $6.6 billion in revenue in 2023, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2023 Environmental Social and Governance report at www.howmet.com/esg-report.
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Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.
If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoEHowmet@howmet.com
