Team SummaryThe Card Product group manages the deployment and optimization of Visa’s core products base consisting of Credit, Debit and Prepaid payments solutions globally. The team is also responsible for the development and deployment of innovation across this product suite. To do this, we work in close partnership with Visa clients and key internal and external stakeholders across the globe. We are also the team responsible for leading the transition of conventional card-based solutions onto digital form factors, ensuring Visa payments solutions remain the market-leading way for consumers to spend their money and manage their payments across Visa’s global regions.Essential FunctionsWe are seeking a Director of Card Products to own product management efforts in enhancing the user experience for our global card products. In this role, you will be responsible for developing and executing strategies that elevate the product capabilities and overall user experience of our card products, ensuring they meet the highest standards of quality, usability, and customer satisfaction.Lead the product visualization initiatives for global card products, ensuring a seamless and engaging user journey.Develop and implement a comprehensive strategy and roadmap.Collaborate with cross-functional teams, including product management, design, engineering, marketing, and customer support, to align on goals and deliver a cohesive customer experience.Conduct user research and gather feedback to understand customer needs, preferences, and pain points, and use these insights to inform design decisions and improvements.Ensure that all visual elements and user interactions adhere to brand guidelines and industry best practices.Drive continuous improvement in product visualization and customer experience through iterative design processes, A/B testing, and performance analysis.Stay current with industry trends, emerging technologies, and best practices in product management and customer experience, and apply this knowledge to enhance our card products.You will need to be highly collaborative and will be the key interface between the market teams and Visa’s global team to ensure our platforms drive product differentiation, consumer activation and engagementAs well as working with in-market, client-facing teams, your team will work closely with the Regional counterparts, Corporate Strategy, Marketing, Client Services, Finance, Pricing, Legal and Compliance.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
