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Cybersource Production Support is responsible for supporting the CyberSource applications for enterprise-level.This team responds to all reports of application problems in production and staging environments, and works as quickly as possible to mitigate impacts, provide RCAs and recommendations, and to generate reports and analytics on issue impacts.Further, we have significant development responsibilities in the areas of tools and platform resiliency.
We are looking for someone with significant analytical capabilities as we need the person in this position to becomfortable in troubleshooting production issues. This role require significant on-call 24x7 support and responsibilities.
In addition, the Senior Software Engineerwill build and enhance key applications that form the core of CyberSource transaction platform. This highly visible and mission critical position will require in-depth knowledge of how the various applications that constitute the platform function, leveraging Java and open source technologies and include server-side and UI-based applications. The responsibilities include gathering and clarifying requirements, facilitating communication with other groups within the company with the objective of constantly improving CyberSource suite of applications. As a key member of the engineering team, you will need to communicate technical ideas clearly with both technical and non-technical audiences. This position also requires strong analytical skills.
Responsibilities :Gather and analyze requirements from Product Managers/Owners
Acquire deep knowledge on multiple applications in order to independently support them.
Work closely with Operations & Infrastructure groups to understand challenges in production environments.
Build tools to improve application reliability and quality, and programmer productivity
Partner with various teams to diagnose, troubleshoot and fix issues that cause impact to customers
Design and enhance highly scalable and fault-tolerant systems to meet increasing levels of reliability, availability ,scalability
Provide architectural recommendations in the area of application serviceability to allow elimination or early detection of potential issues
Lead in issue postmortems and provide quality metrics that set direction for quality initiatives by identifying chronic problem areas
Understand and adhere to SOA and messaging principles
Author technical specifications and design documents
Be willing to work on both server-side and UI-side modules
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.