The Benefits Manager is responsible for managing the day‑to‑day administration and operational execution of the organization’s benefits programs. This role focuses on managing benefits processes, ensuring accuracy, compliance, and a high‑quality employee experience. The Benefits Manager serves as a senior technical resource and may directly manage one Benefits Administrator, while partnering closely with the Benefits Director, who retains overall strategic oversight and vendor‑renewal leadership.This role is ideal for a highly experienced benefits analyst ready to formalize people leadership and take ownership of operational effectiveness. Key ResponsibilitiesBenefits Operations & Process ManagementOwn and manage end‑to‑end benefits administration processes, including eligibility, enrollments, life events, terminations, and vendor file feeds with a focus on accuracy, quality control and operational redundancy.Develop, document, and continuously improve standard operating procedures to ensure consistency, accuracy, and scalability.Monitor and ensure timely and accurate execution of benefits processes across health, welfare, and retirement programs.People Management & OversightProvide direct supervision, coaching, and performance management for up to one Benefits Administrator.Review work output for accuracy and compliance; provide guidance on complex cases and escalations as part of a formal quality assurance framework.Lead cross-training and continuity planning within benefits operations to reduce key-person dependency and ensure uninterrupted service.Open Enrollment & Program ExecutionManage the operational execution of annual open enrollment, including system configuration, testing, employee data integrity, and post‑enrollment audits, ensuring back-up coverage, process validation and error prevention.Partner with the Benefits Director on enrollment planning, timeline development, and vendor coordination.Ensure operational readiness for program changes directed by leadership.Compliance & Risk ManagementEnsure benefits processes comply with applicable regulations (e.g., ACA, ERISA, COBRA, HIPAA, FMLA).Manage day‑to‑day compliance activities such as audits, reporting support, and documentation maintenance.Partner with Payroll, HR Operations, and Legal to resolve compliance or data issues.HRIS & Data ManagementServe as the primary owner of benefits configuration and data integrity within the HRIS and benefits administration platforms.Run regular audits and reconciliations to ensure accurate payroll deductions and vendor billing.Generate standard operational reports and provide data support to the Benefits Director as needed.Employee & Stakeholder SupportAct as an escalation point for complex employee benefit inquiries and case resolution.Provide guidance to HR partners and managers on benefits processes and policies.Support clear, accurate employee communications related to benefits administration.
