Description We are in search of a Service Desk Coordinator to join our team in Goleta, California. This role is central to our IT operations, serving as the primary point of contact for IT incidents and working closely with the IT Service Desk Manager to provide excellent customer support. This position is a short-term contract role, offering an opportunity to work in a fast-paced environment and handle a variety of tasks independently.Responsibilities: Manage the assignment of IT incidents within defined timelines. Assist in the administration and organization of IT project activities. Provide exceptional customer support experience to the business. Maintain the IT knowledge base and assist in its continuous improvement. Respond to and resolve Service Desk inquiries. Ensure adherence to IT policies and procedures. Work collaboratively with the Service Desk team on various projects and initiatives. Serve as a liaison between employees and the IT Service Desk to resolve issues. Handle other duties as assigned. Multitask and follow detailed standard operating procedures in a fast-paced work environment. Requirements Proficiency in Microsoft Excel and Microsoft Word is necessary Familiarity with operating systems such as Apple Macintosh and Microsoft Windows Previous experience in a Service Desk or Customer Service role is desirable Ability to manage Service Desk Tickets effectively Strong communication and interpersonal skills Problem-solving abilities to handle customer queries and issues Ability to work in a fast-paced environment and manage stress Team player with the ability to collaborate with different departments Willingness to learn and adapt to new technologies and tools High school diploma or equivalent education level is required. Higher education in IT or a related field is a plus. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
