Job DescriptionWe are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we've been included on Forbes '"Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow.None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect.We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients.We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together.In this role as a Remote Call Center Representative, you will be working in a high volume outbound call center environment. There will be some inbound calls from when a member leaves a voicemail and you call them back. You will be calling Medicare members that are due for a refill of their prescription/medication but havent refilled it yet. For example, the Medicare member has a prescription at CVS or another local retail pharmacy in California but hasnt filled it yet and it needs to be filled before X date. The goal of the program is for Medicare members to fill their prescriptions in a timely manner before X date to ensure theyre getting the medication that they need. You will call the Medicare member and then warm transfer them to their retail pharmacy to fill their prescription.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements
3+ years of call center experience, needs to include some outbound call center experience
1+ years of recent experience working in a healthcare environment (medical center, hospital, medical insurance, etc)
1+ years of experience working remotely
Need to be tech savvy: experience working with technology, computers, electronic medical records, etc.
High School Diploma or GED equivalent A great communicator - both written and verbal Must have good internet connection because remote Experience working at a startup (fast paced, changing environment) Experience with Five9 and Salesforce Bachelor's Degree nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
