Service Concierge Renewal by Andersen - Hayward, CA Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. Our expanding home improvement business is searching for a talented Service Coordinator to expand and help improve the level of support that our Service Team provides to internal teams and customers. Your ability to communicate effectively with Service Technicians, internal stakeholders, and homeowners is a must. This position is fast-paced, and requires consistent attention to detail and complete follow-through. This person is a key member to the Service Team who will ensure that Service requests and tickets are addressed in a timely manner and provides high level of customer service to our home owners. Primary Responsibilities: · Provide Service Desk support: receive incoming calls, voicemails, and emails from existing customers.· Track service order requests, gather details regarding service order requests· Triage solutions to customer concerns; partner with cross-functional teams when needed· Schedule and reschedule Virtual Service assessments with a Virtual Assessment Technician · Notify customers when service/order request is received, order is placed, shipping date is confirmed, and when payments are due. · Update customers regarding the status of their products. · Log service requests in the ticketing system, add detail, and assign service tickets appropriately· Document milestones and customer contact within the system of record· Ensure that high priority appointment requests and scheduling conflicts are resolved· Additional duties may be assigned as necessary· Perform any other duties or responsibilities deemed necessary by managementQualifications:
Previous scheduling and installation or home improvement experience a plus
Intermediate to advanced computer and typing proficiency
Excellent phone etiquette and customer service skills
Ability to learn quickly within a fast-paced environment required
Excellent verbal and written communication skills
Excellent organizational skills
Excellent attention to detail with an ability to follow up
Sense of urgency in identifying quick resolution to issues presented
Flexibility and ability to adapt well in a changing and challenging environment
Able to sit and work with computers and phones for long periods of time with at least 8 hours or more
Compensation and Benefits:
$26-28/hour
Full insurance package, including medical, dental, vision, and life
401(K) with company match
Student Loan Repayment Program and Student Tuition Reimbursement
Employee perks program
PTO, paid holidays, and floating holidays!
Schedule:
Onsite in our Hayward office
Monday-Friday, 8:00am-5:00pm
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.For information regarding our Privacy Policy, please follow this link (https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:19d77698-ae62-4086-a174-03e0e5fabd0e) .If this sounds like an exciting challenge to you, apply now. We are always looking for motivated talent to join our team! To apply, please email your resume to jbendel@windowsbyrba.comSMS terms: Jemico, LLC, also known as Renewal by Andersen of San Francisco, offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. You may reply STOP to cancel and HELP for help.By opting-in to receiving SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
