Arcata House Partnership (AHP) is a fast-growing non-profit organization in
Humboldt County that offers the full continuum of services in homeless services to
individuals and families who are experiencing housing and/or food insecurity. We
are a locally and federally funded agency that serves the homeless community with
compassion, dignity, and empowerment using a Housing First philosophy. The
Housing Program (Housing Specialist II) is responsible for day-to-day tenant
services and oversight of tenant services staff.
We are reviewing resumes daily-contact Kate at (707) 382-0385 or email knewby@arcatahouse.org
ESSENTIAL JOB FUNCTIONS:
Becomes actively engaged in the neighborhood watch for each site in the
portfolio.
Coordinates tenant engagement and community building events on site.
Supports onsite staff in maintaining a positive and productive relationship
with tenants.
Effectively communicates with client services staff in a manner consistent
with privacy policies.
Maintain accurate tenant files;
Submit on a timely basis rent rolls, delinquency reports, move-ins/move-
outs, etc. Ensure that all rents and late fees/check charges are collected,
posted, and forwarded to the finance department for deposit in a timely
manner;
Generate necessary legal actions and documents; processed in accordance
with State, Federal, program and company guidelines;
Develop and maintain a network of professional contacts in the property
management, real estate, and public housing industry;
Primary contact with landlords and perspective landlords;
Maintain an in-depth knowledge of AHPs voucher programs and AHPs
program rules and procedures; including Housing First, HUD, and ADA
compliance standards;
Maintain knowledge of HUD and related programs throughout the State of
California and the County of Humboldt;
Utilize knowledge of FMR (Fair Market Rent), Payment Standards, and Rent
Reasonableness to ensure units are eligible;
Assist with conducting quick turnaround HQS inspections and rent reasonable
studies as needed to secure units;
Ensure housing vouchers are utilized to fullest capacity;
Prepare and/or implement procedures and systems within agency guidelines
to ensure orderly, efficient workflow;
Income calculations: Income calculations performed annually, or upon tenant
income changes. Calculations must be along AHP guidelines and include a
letter to the tenant informing them of any rental amounts due, or of rental
amount changes;
Rental Orientation: Orientation should be had with each newly housed, or
relocated, tenant before housing is provided. This includes the following
interactions:
Verbal explanation of the tenant’s participation within their assigned housing
program;
Signing of lease and/or sublease for tenant’s new housing;
Verbal education and explanation of rules and expectations upon housing
placement. This includes both AHP program, and potential landlord’s, rules
and regulations;
Explanation of their income calculation and rental payment, as well as their
delivery of rental notification letter;
Review and educate tenants about the lead based paint pamphlet, and repair
request instructions; and educate tenants of their rights, the grievance
procedure, and any further information regarding their tenancy.
Lease Documents: Leases and subleases must be acquired, and signed, for
all housed tenants. Each lease/sublease must be explained to the tenant,
then signed by AHP executive director;
Inspections: Monthly AHP housing inspections must be done to assure that
use of space, cleanliness, safety, and comfort are all being held to standards.
Annual HQS inspections must be done to assure that all rentals are habitable
and safe environments for AHP tenants;
Annual recertification must be done for each AHP tenant, and must be
compliant with Federal regulations;
Answer questions and address repair situations when requests are made;
Work closely with client services staff to assist tenants in obtaining and
maintaining housing;
May be required to work alone and with tenants;
Represent the company in a professional manner at all times; and
Perform other related duties and tasks as assigned.
MINIMUM QUALIFICATIONS:
Two years’ experience as an on-site or property manager or related field
preferred;
Ability to remain calm under pressure;
Understand and maintain tenant confidentiality;
Valid CA driver’s license and acceptable driving record;
Desire to be part of a close working team with common goals and have a
positive attitude;
Ability to follow written and oral instructions in English;
Satisfactory criminal records check; and
Must be eligible to work in the United States and provide work authorization.
REQUIRED SKILLS:
Advanced computer and database skills;
Maintain accurate and systematic records;
Ability to prioritize and self-direct;
Ability to work calmly and patiently with people who have mental illness, as
well as physical
and/or learning disabilities;
Ability to adapt to new and challenging situations;
Current food handler certification completed at the time of hire if not before;
and
Maintain reliable and predicable attendance.
PREFERRED KNOWLEDGE AND ABILITIES:
Knowledge of HUD, State and Federal Housing Grants, Federal Housing
programs, ADA, and
Fair Housing Rules and Guidelines;
Working effectively with a diverse population of tenants in frequently
stressful situations;
Experience working with the homeless or low-income, at risk tenants; and
General knowledge of local service providers.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of
those an employee encounters while performing the essential functions of
this job.
The noise level is low to high and may have frequent interruptions;
There may be activity from other employees and tenants of a distracting
nature; and
Work may be performed in the field, in an outdoor environment, and in an
office with exposure to outdoor temperatures, dirt, or dust.
PHYSICAL REQUIREMENTS:
Able to hear alarms, sirens, and disturbances;
Able to work at a desk and computer;
MODIFICATION OF DUTIES AND ESSENTIAL FUNCTIONS:
AHP retains the right to change and/or modify the duties and essential functions of
this position at any time. This job description is not intended to cover or contain a
comprehensive listing of activities, duties, or responsibilities required of the
employee.
EQUAL OPPORTUNITY EMPLOYER:
Arcata House Partnership is an equal opportunity/affirmative action employer
committed to workforce diversity and compliance with the Americans with
Disabilities. We consider qualified applicants for employment without regard to
race, religion, color, national origin, ancestry, age, sex, gender, gender identity,
gender expression, sexual orientation, genetic information, medical condition,
disability, marital status, protected veteran status, or any other legally protected
status.
ESSENTIAL SERVICE WORKERS:
All employees are considered essential service workers and are required to return
to work (as ordered) in the event of an emergency.
